TomTom issue you cannot use this map on this device — TomTom Community

TomTom issue you cannot use this map on this device

Adamb250Adamb250 Posts: 1 [New Traveler]
edited January 31 in Map installation
I have a Renault Kangoo 2011 with TomTom and the SD card is installed it says you cannot use this map on this device: United Kingdom and replublic of ireland-884. The SD card has been put into a laptop and updated with TomTom Hone but it still doesnt work!

Comments

  • VikramKVikramK Posts: 7,991 TomTom Moderator
    Hi Adamb250

    Welcome to the community :)

    The map seems to be corrupted.

    I have reactivated the same map on your account.

    But, first remove the existing map using TomTom HOME and then download the map that gets offered.

    This should fix the issue.

    Regards
    Vikram
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  • AlOwensAlOwens Posts: 2 [Apprentice Seeker]
    Hi is anyone able to help with my GO 530 i done an update yesterday and have have lost my maps it keeps saying problem with map, you cannot use this map on this device: Europe_TRUCK-100960?

    any help with sorting this would be brilliant thanks

    alun
  • dhndhn Posts: 33,152 Superusers
    Perhaps Moderator @VikramK will take a look at the issue. Check back.
  • VikramKVikramK Posts: 7,991 TomTom Moderator
    Hi @AlOwens

    We don't have that old version of the Truck map available on our servers.

    As an alternative, I have activated the Europe map which you can download using TomTom HOME.

    ** Please remove the existing map first.

    Regards
    Vikram
    Have a question? Ask!
    Did a reply resolve your query, please mark it as answer!
    Try the search; the information you are looking for could already be available.
  • AlOwensAlOwens Posts: 2 [Apprentice Seeker]
    Hi VikramK,

    Thanks very much i now have a working sat nav again, albeit without the truck element however i will get round this.

    thanks again

    alun
  • BunnytruckerBunnytrucker Posts: 1 [New Seeker]
    Hi,
    As above. I have plugged in my TomTom Go 530, update and now I get the:

    "you cannot use this map on this device: Europe_TRUCK-794"

    Any advice as I use this for work and need the features for my truck!

    Thanks,
    Dave
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