TomTom issue you cannot use this map on this device — TomTom Community

TomTom issue you cannot use this map on this device

Adamb250Adamb250 Posts: 1 [New Traveler]
edited January 2019 in Map installation
I have a Renault Kangoo 2011 with TomTom and the SD card is installed it says you cannot use this map on this device: United Kingdom and replublic of ireland-884. The SD card has been put into a laptop and updated with TomTom Hone but it still doesnt work!

Comments

  • VikramKVikramK Posts: 8,589 TomTom Moderator
    Hi Adamb250

    Welcome to the community :)

    The map seems to be corrupted.

    I have reactivated the same map on your account.

    But, first remove the existing map using TomTom HOME and then download the map that gets offered.

    This should fix the issue.

    Regards
    Vikram
  • AlOwensAlOwens Posts: 2 [Apprentice Seeker]
    Hi is anyone able to help with my GO 530 i done an update yesterday and have have lost my maps it keeps saying problem with map, you cannot use this map on this device: Europe_TRUCK-100960?

    any help with sorting this would be brilliant thanks

    alun
  • dhndhn Posts: 33,227 Superusers
    Perhaps Moderator @VikramK will take a look at the issue. Check back.
  • VikramKVikramK Posts: 8,589 TomTom Moderator
    Hi @AlOwens

    We don't have that old version of the Truck map available on our servers.

    As an alternative, I have activated the Europe map which you can download using TomTom HOME.

    ** Please remove the existing map first.

    Regards
    Vikram
  • AlOwensAlOwens Posts: 2 [Apprentice Seeker]
    Hi VikramK,

    Thanks very much i now have a working sat nav again, albeit without the truck element however i will get round this.

    thanks again

    alun
  • BunnytruckerBunnytrucker Posts: 1 [New Seeker]
    Hi,
    As above. I have plugged in my TomTom Go 530, update and now I get the:

    "you cannot use this map on this device: Europe_TRUCK-794"

    Any advice as I use this for work and need the features for my truck!

    Thanks,
    Dave
  • alexmitzualexmitzu Posts: 2 [Apprentice Seeker]
    edited December 2019
    Hi,

    I have a Scenic 3 and after "update" on Tomtom Home I received next error: you can not use this map on this device: Europe-101770.

    Please be kind and help me with a solution. My wife want to use the navigation...

    Below details about my system:

    Name = Carminat TomTom
    Device Code = AK6HQA2G9N
    Serial number = IAxxxxxxxx15
    Capabilities = Bluetooth CarSymbol Caymann Durham HidRemote HomeBackup InternalFlash Itinerary MapOverlays Newyork PhotoBMPViewer PhotoJPGViewer PhotoViewer PlusFixedSafetyCameras PlusMobileSafetyCameras RDSTMC RDSTMCLocationTables SDSlot StartupImage TTS TTSCompressed TTSLoquendo700 WarningSounds screensize=480x272
    Storage devices = Card reader(E:)-Active
    Installed Items = emephemeris/Ephemeris 1576756640,suspendscreen/antitheftw 1,loquendovoice/Italiano (IT) - Luca 700,loquendovoice/Italiano (IT) - Paola 700,voice/Dan 1,voice/Român - Oana 1,voice/Marcel 0,emephemeris/Ephemeris 1576483203,map/Europe 1020

    Technical support information

    Error incident IDs
    * Computer info:

    Operating system: Windows 10 Pro (Ver: 10.0, Build: 18362)
    Free memory: -448057344 bytes
    User home directory: "C:\Users\alexa\Documents\"
    Home volume space: 45293 / 122204 MB
    Temporary directory: "C:\Users\alexa\AppData\Local\Temp\"
    Temp volume space: 45293 / 122204 MB
    Install directory: "C:\Program Files\TomTom HOME\"
    Install volume space: 45293 / 122204 MB
    External volume devices: E: [E:] 3788 / 7581 MB
    OS login name: "alexa"
    Host name: "DESKTOP-G090B4N"
    Date and time: 2019-12-14 14:33:30

    * HOME info:

    DLL Version: 2.20.4.1267
    MapShare DLL Version: 2.2.2.983
    Language: en_GB

    * Connected device: "Carminat TomTom"

    ID: "AK6HQ A2G9N"
    Type: "marigot"
    Serial: "IAxxxxxxx15"

    MapShare information:
    Patch format version: 2.4
    Map patch downloads: true
    POI patch downloads: false
    Patches to upload: 0
    POI Subscriptions:

    ttgo.bif file contents:
    [TomTomGo]
    DeviceName=Carminat TomTom
    DeviceVersionHW=Carminat TomTom
    DeviceSerialNumber=IAxxxxxxx15
    DeviceUniqueID=AK6HQ A2G9N
    SDCardId=27504853443847425001FE0197011961
    RamDiskVersion=20181127
    BootLoaderVersion=80055
    LinuxVersion=529125
    ApplicationVersionVersionNumber=8843
    ApplicationVersion=3130258
    VehicleBrand=Renault
    VehicleModel=
    VehicleOptions=
    VehicleIdentification=VF1JZ1S0644556669
    UserLanguage=English UK
    UserName=IA2390J01615
    LastConnectionTime=Never
    GPSFirmwareVersion=GSW3.2.4TT_3.1.00.12-C35B1.02
    BuiltInColorScheme0=Belgica
    BuiltInColorScheme1=Brittanica
    BuiltInColorScheme2=America
    BuiltInColorScheme3=Germanica
    BuiltInColorScheme4=Australia
    BuiltInColorScheme5=Deuteranopia
    BuiltInColorScheme6=Greys
    BuiltInColorScheme7=Antarctica
    BuiltInColorScheme8=Africa
    BuiltInColorScheme9=Astra
    CurrentColorSchemeBuiltIn=2
    CurrentMap=
    CurrentMapVersion=0.0
    Traffic=N
    ValueRatio=BYbk83dm3p4hSfS63g==
    Features=PlusMobileSafetyCameras,PlusFixedSafetyCameras,HidRemote,HomeBackup,TTS,TTSCompressed,TTSLoquendo700,PhotoViewer,PhotoJPGViewer,PhotoBMPViewer,Newyork,Itinerary,Caymann,Durham,CarSymbol,RDSTMC,Bluetooth,SDSlot,InternalFlash,RDSTMCLocationTables
    SupportedPatchTypes=3F
    NrSupportedErrorTypes=132
    UserPatchDatVersion=102
    CompressedPatchVersion=150
    MapServerPatchDatVersion=104
    DeletedPoiDatVersion=200
    ServerLineIndexDatVersion=102
    ServerNameIndexDatVersion=102
    MapShareSupportedProviders=203
    CharacterSet=Latin-1
    IL #3: 'Card reader' 3788 free/7581 total MB Block Size 4096 Media Name 'InternalMemory' serial $0, Writable


    * Connection status
    Test1: Request code of http://home.tomtom.com/media/suppliers/check.png : 200 ,(success)
    Test2: Request code of http://home.tomtom.com/media/suppliers/check.png : 200 ,(success)
    Test3: Request code of http://download.tomtom.com/sweet/application/home2upgrade/bin/check.png : 200 ,(success)
    Test4: Request code of http://download.tomtom.com/sweet/application/home2upgrade/bin/check.zip : 200 ,(success)



    Mod edit: Please don't post private or personal information on a public forum.Thanks!
  • VikramKVikramK Posts: 8,589 TomTom Moderator
    @Bunnytrucker @alexmitzu

    Maps have been reactivated for your devices, just remove the existing map first and download a fresh version using TomTom HOME.

    Dave, we don't have the truck version available for your model. So I have activated the basic Europe version.

    Regards
    Vikram
  • alexmitzualexmitzu Posts: 2 [Apprentice Seeker]
    Hi @VikramK

    I removed with success the map for Europe but please be kind and tell me from where to download the fresh version.
    Help me with the steps because I'm novice with Tomtom Home.
  • VikramKVikramK Posts: 8,589 TomTom Moderator
    @alexmitzu

    The map should be offered as a download in TomTom HOME



    Regards
    Vikram
  • Chris_GazdChris_Gazd Posts: 2 [Apprentice Traveler]
    edited December 2019
    Hi Guys!
    Hi @VikramK !

    I have a same problem like other members above, just updated my MK3 Megane Nav's SD Card via TomTom HOME and now I get the message from my navi that " You cannot use this map on this device: Western_and_Central_Europe_2GB_170

    Maybe.. Could you help me how can I fix it?!

    Regards
    Chris
  • VikramKVikramK Posts: 8,589 TomTom Moderator
    @Chris_Gazd

    Hi Chirs

    A map has been reactivated for your device. Just remove the present map and download a fresh version using TomTom HOME.

    Regards
    Vikram
  • Chris_GazdChris_Gazd Posts: 2 [Apprentice Traveler]
    @VikramK

    You are Awesome! And the Support too!
    Thanks a lot
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