Hi, is there any more news on resolution for this? I've got the same problem with my Rider v5. I've also opened a ticket with support + will share any responses.
I've just realised that my device has fallen victim to this problem. I've spent a couple of hours surfing the net to find a solution and failed. My device resets its clock to 12.00 after being switched on for a couple of minutes in route planning mode. In all other respects it is OK. I have a TOM TOM Rider, serial number begins K4. Precisely which Rider do I have and is there a fix for the clock problem? Thanks
Thanks for the help 'tiljes'. I can live with the problem (clock reset) but am I likely to encounter any other problems as a consequence of this glitch?
Yes:
-no arrival time
-no automatic day/night change
-no recording of tracks
-no iQ routes
-some users indicate routing problems on long routes, can't confirm or deny this
TT is offering a 30% discount on a new (?) system - but I want the discount on the newest system - not the units they can't get rid of because they're close to being obsolete .....
Had a look at a couple of other GPS devices I have, one dating back to around 2006. All functioning correctly. All manufàctured by Garmin ! I smell a rat, TomTom! Why is this taking so long?
My Rider 2013 shows time as 00:00 after at few minutes too, time in the device is not resat, so if i turn it OFF/on Then time is correct for a few minutes again, but then 00:00 is displayed again 😒
I've a XL IQ Routes and suddenly it reseting clok to 0:00
Let me ask, you can change services to get better but you CAN'T change services to block old devices or else you must give support to ALL unsuported products affected by YOUR changes.
It's not correct, it's not loyal, it's not fair. IT'S A TRAP! IT'S A SCAM!
January, I bought a TOMTOM new device and I have 6 months to send it back and get my money. So, if you don't fix this bug I'll send it back with the reason: "If you SCAM me one time nothing assure me that you can't do it the same in a couple of years and my new device stops working too!"
Have you updated your XL unit recently so that it has the WNRO software on it which should sort the timing issue out. The software is needed because the Chips in the unit, not made by Tomtom, need an update to enable them to sort the clock out. It happens every 19 years. It also affects other makes as well.
The new device you have bought is not affected by this problem.
But it could be affected sometime around the next WNRO? Or even sometime before...depends on the GPS chip. And TomTom obviously doesn't carry out tests for boundary conditions.
I made a preliminary fix. It's not perfect yet, as it doesn't work automatically after standby, needs to be started manually. I'll try to host it somewhere, until then if in urgent need contact me with email address by private message and I'll help you out.
Answers
https://discussions.tomtom.com/en/discussion/1108335/gps-week-number-roll-over/p1?new=1
Same problem was reported in German Forum
https://discussions.tomtom.com/de/discussion/1110853/uhrzeit-falsch
Please call support
You can call support or wait for a comment of a TomTom Moderator
After a FULL WINDOWS backup you could try downloading this direct & copy/paste/overwrite http://download.tomtom.com/sweet/navcore/9.541.2-2042-CAB-navcore-LE.cab
Will this be fixed with an update or are these products now unsupported???
This must be fixed NOW!!! Not like they didn't know about it from the beginning!!
-no arrival time
-no automatic day/night change
-no recording of tracks
-no iQ routes
-some users indicate routing problems on long routes, can't confirm or deny this
My thoughts exactly - it could hardly been a secret. If no fix is forthcoming Tomtom will not be getting my buisness ever again.
Someone recently suggested here that a Garmin had a problem with the Zumo 660. Can't say how true that is.
Doug
Let me ask, you can change services to get better but you CAN'T change services to block old devices or else you must give support to ALL unsuported products affected by YOUR changes.
It's not correct, it's not loyal, it's not fair. IT'S A TRAP! IT'S A SCAM!
January, I bought a TOMTOM new device and I have 6 months to send it back and get my money. So, if you don't fix this bug I'll send it back with the reason: "If you SCAM me one time nothing assure me that you can't do it the same in a couple of years and my new device stops working too!"
Have you updated your XL unit recently so that it has the WNRO software on it which should sort the timing issue out. The software is needed because the Chips in the unit, not made by Tomtom, need an update to enable them to sort the clock out. It happens every 19 years. It also affects other makes as well.
The new device you have bought is not affected by this problem.
Doug
Cheers, T