Answers

• YamFazMan Posts: 14,958 Superusers

  April 20 edited April 20 Accepted Answer

  HI
  @MaxTrev
  
  Welcome to the site
  Re "Download/installation interrupted".....
  The Computer Manufacturers appear to be setting "USB Selective Suspend" to ON as default
  Especially Laptops, maybe to improve the look of the battery life
  
  Are your USB ports set for power saving "USB Selective Suspend"
  
  Win7 See... http://www.sevenforums.com/tutorials/147369-usb-selective-suspend-turn-off.html
  
  Win10 See… https://www.tenforums.com/tutorials/73187-turn-off-usb-selective-suspend-windows-10-a.html
  Click on link and scroll down to "Turn Off USB Selective Suspend"
  
  Also turn off any Screen savers any other Power savers or USB port monitoring software installed
  ________________________________________
  
  Random Disconnects on Surface Pro 3 & 4
  Do you have or have access to a 'Surface Dock', if so plug your device into a USB port on that. Others have found that to work
  
  On the Win10 tablets, Microsoft has hidden the "USB Selective Suspend" menu
  You will need to edit the Registry for the USB Selective Suspend menu to show
  
  See... https://discussions.tomtom.com/en/discussion/comment/1234855/#Comment_1234855
  
  ATB YFM

  Help others identify useful content...
  If someone posted something that was helpful?
  Click the 'Like' > 👍 Icon
  ____________________________
  
  If someone answered your question?
  Please answer 'Yes' to Did this answer the question? 'Yes' < >' No'
  ____________________________

  6
• MaxTrev Posts: 3 [Neophyte Traveler]

  April 20

  Thanks YamFazMan,
  I did look at the USB power options but they were very limted with only a tick box option in Device Manager for Turning off this devcie for power saving, but this made no difference.
  I have a Lenova Laptop.
  I will investigate your suggested registry option to see if "USB Selective Suspend" appears in Advanced Power Options.
  I will keep you updated.
  Thanks

  0
• MaxTrev Posts: 3 [Neophyte Traveler]

  April 20

  Sucess. Changing the Registry setting gives me advanced power setting options so the "USB Selective Suspend" can be disabled.
  TomTom device no longer disconnects.
  Thanks very much
  Trev

  2
• YamFazMan Posts: 14,958 Superusers

  April 20 Accepted Answer

  Hi
  @MaxTrev
  
  You're welcome, glad you're sorted
  
  ATB YFM

  Help others identify useful content...
  If someone posted something that was helpful?
  Click the 'Like' > 👍 Icon
  ____________________________
  
  If someone answered your question?
  Please answer 'Yes' to Did this answer the question? 'Yes' < >' No'
  ____________________________

  6