Answers

• YamFazMan Posts: 16,485 Superusers

  April 2019 edited April 2019 Accepted Answer

  HI
  @MaxTrev
  
  Welcome to the site
  Re "Download/installation interrupted".....
  The Computer Manufacturers appear to be setting "USB Selective Suspend" to ON as default
  Especially Laptops, maybe to improve the look of the battery life
  
  Are your USB ports set for power saving "USB Selective Suspend"
  
  Win7 See... http://www.sevenforums.com/tutorials/147369-usb-selective-suspend-turn-off.html
  
  Win10 See… https://www.tenforums.com/tutorials/73187-turn-off-usb-selective-suspend-windows-10-a.html
  Click on link and scroll down to "Turn Off USB Selective Suspend"
  
  Also turn off any Screen savers any other Power savers or USB port monitoring software installed
  ________________________________________
  
  Random Disconnects on Surface Pro 3 & 4
  Do you have or have access to a 'Surface Dock', if so plug your device into a USB port on that. Others have found that to work
  
  On the Win10 tablets, Microsoft has hidden the "USB Selective Suspend" menu
  You will need to edit the Registry for the USB Selective Suspend menu to show
  
  See... https://discussions.tomtom.com/en/discussion/comment/1234855/#Comment_1234855
  
  ATB YFM

  7
• MaxTrev Posts: 3 [Neophyte Traveler]

  April 2019

  Thanks YamFazMan,
  I did look at the USB power options but they were very limted with only a tick box option in Device Manager for Turning off this devcie for power saving, but this made no difference.
  I have a Lenova Laptop.
  I will investigate your suggested registry option to see if "USB Selective Suspend" appears in Advanced Power Options.
  I will keep you updated.
  Thanks

  0
• MaxTrev Posts: 3 [Neophyte Traveler]

  April 2019

  Sucess. Changing the Registry setting gives me advanced power setting options so the "USB Selective Suspend" can be disabled.
  TomTom device no longer disconnects.
  Thanks very much
  Trev

  2
• YamFazMan Posts: 16,485 Superusers

  April 2019 Accepted Answer

  Hi
  @MaxTrev
  
  You're welcome, glad you're sorted
  
  ATB YFM

  6
• JCJRG Posts: 4 [Apprentice Traveler]

  February 11

  Hi YamFazMan,
  
  I have exactly the same problem with my GO 500. I have a brand new DEll G3 15 with windows 10. I've just tried your solution using the command prompt window but it doesn't work for me. What I did was opening the command prompt and trying the command:
  
  powercfg /SETACVALUEINDEX SCHEME_CURRENT 2a737441-1930-4402-8d77-b2bebba308a3 48e6b7a6-50f5-4782-a5d4-53bb8f07e226 0
  
  My device still keeps disconnecting after about 30 sec. Any other suggestion?
  
  I've opened a ticket with support (200129-000814) but the solution they gave me is to buy a new device, and this for sure will have the same problem.
  
  Thank you very much for your help.
  JCJRG

  0
• YamFazMan Posts: 16,485 Superusers

  February 11 edited February 11

  Hi
  @JCJRG
  
  There's a later post with a further link....
  Here... https://discussions.tomtom.com/en/discussion/comment/1691070/#Comment_1691070
  
  ATB YFM

  1
• JCJRG Posts: 4 [Apprentice Traveler]

  February 11

  
  

  YamFazMan wrote: »

  Hi
  @JCJRG
  
  There's a later post with a further link....
  Here... https://discussions.tomtom.com/en/discussion/comment/1691070/#Comment_1691070
  
  ATB YFM

  
  Hi YamFazMan,
  
  Thank you very much. This time it worked. I had to edit the Registry to activate the extra options in Power Management. Then after setting the "USB Selective Suspend" to disabled it worked fine.
  
  No longer get disconnected.
  
  Really helpful.
  
  JCJRG

  1
• YamFazMan Posts: 16,485 Superusers

  February 11

  Hi
  @JCJRG
  
  You're welcome, glad you're sorted
  
  ATB YFM

  0