Device stuck on change country/change language

ing..anybody got any ideas...tony
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Answers

  • DougLapDougLap Posts: 2,797 Superuser
    Hi @christon

    Have you tried a Factory Reset. It means that you will lose all your data ie favourites, Poi and Route files you have on it. This data should be saved in MyDrive at https://mydrive.tomtom.com and so when you finish the Reset the unit should sync back to your account and reload the data .

    Tap menu
    Tap Settings
    Tap System
    Tap Reset Device.

    You will now have to input all the Language and account details etc

    Doug
  • christonchriston Posts: 3 [Apprentice Traveler]
    Thanks Doug, tried resetting twice,no luck, cannot get out of language/country request site, will not go to menu screen, been into pc and all failed !!
  • DougLapDougLap Posts: 2,797 Superuser
  • christonchriston Posts: 3 [Apprentice Traveler]
    Doug, thanks for your help, it's updating at the moment,if it fails again it's in the bin... Tony
  • DougLapDougLap Posts: 2,797 Superuser
    edited April 19
    Hi @christon

    You are past the language page I assume if you are now updating the unit.

    Hope all goes well. Looks like your software got its knickers in a twist.

    Doug
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