Rider 42 Charging says "Battery empty" and switches off — TomTom Community

Rider 42 Charging says "Battery empty" and switches off

Webbo68Webbo68 Posts: 1 [Apprentice Seeker]
edited April 19 in RIDER
Just got a Rider 42. Turned on for about 20 seconds, before battery symbol came up and died. So charged (as suggested) via the serial port (USB) connector overnight and... still dead! The unit comes alive for a couple of seconds, says "Battery empty" and switches off. I understand that the 42 is an older model and if units are left to completely discharge, can be a problem in getting them to charge again. The unit was sold as (not new) but unused (unit and packaging concurs). Any thoughts gratefully received.



Comments

  • VikramKVikramK Posts: 8,159 TomTom Moderator
    Hi @Webbo68

    Welcome to the community!

    For how long did you leave the device with completely discharged battery?

    Ideally this should not be the reason for the battery failure but I wanted to know.

    If it is a battery issue(hardware) I would recommend that you get in touch with the customer service.

    Regards
    Vikram
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