Answers

• DougLap Posts: 7,967
  Superuser

  April 2019 edited April 2019

  Hi @ailsa_stuart
  
  Before you will be able to add Europe etc you will probably have to add a Micro SD Class 10 card, Sandisk, Samsung or similar Major maker from a reliable source to avoid fakes. Install a 16gb or Max 32gb Card in the SD Slot on the bottom and format for Maps if and when requested. If the unit does not ask you then go to Systems in the Settings menu and Select Format memory.
  
  To add maps
  Tap menu
  Tap Settiings
  Tap Maps
  Tap Add a Map
  Select Map required.
  
  If when you do the above you are not presented with a list of maps to select from then contact Customer Support to have your account sorted. Do not mention TT model when asked and you should eventually be fed through to an Agent.
  
  https://discussions.tomtom.com/en/discussion/988105/customer-support-phone-numbers/p1
  
  The Europe Map is circa 9gb and if you have already got 2 maps on the unit the fitting of the extra memory is the way to go.
  
  Doug

  2
• VikramK Posts: 11,907 Moderator

  April 2019

  Hi @ailsa_stuart
  
  I have asked our 2nd Line team to make certain changes in the back-end.
  
  Just do a soft reset and check of updates again.
  
  You should then see the other maps available for download.
  
  Regards
  Vikram

  1
• durban_glory1971 Posts: 1 [New Seeker]

  April 2019

  I can't even find out how to update my gps with community maps

  0
• YamFazMan Posts: 19,433
  Superusers

  April 2019

  Hi
  @durban_glory1971
  
  The NAV5 (Wi-Fi) devices like you’re GO 520 (Wi-Fi) normally update using Wi-Fi...
  Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
  Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
  All the update actions are executed on the device...
  
  If Wi-Fi is not available or is slow/unstable/unreliable.....
  See Option... (2) Connect over USB
  ___________________________
  
  Option... (1) Connected Wi-Fi
  Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
  Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps
  
  I always update my devices one Update at a time
  The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time
  
  Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices
  
  Option... (2) Connected USB
  If Wi-Fi is not available or is slow/unstable/unreliable.....
  Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
  Updating your new NAV5 (Wi-Fi) device over USB will require "MyDrive Connect"
  Get it here.....
  www.tomtom.com/getstarted
  Run MyDrive Connect.....
  Note... The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
  MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc
  If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar
  
  
  Connect your Device to a USB Port on your PC
  Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
  Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
  Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps
  
  ATB YFM
  

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