Install new free maps

ailsa_stuart
ailsa_stuart Registered Users Posts: 1
New Seeker
in Map purchase & installation
Just purchased Go 520 Wi-fi. Has 2 maps pre loaded. Need UK AND Europe. How is this done

Answers

  • DougLap
    DougLap Posts: 10,042
    Superuser
    edited April 2019
    Hi @ailsa_stuart

    Before you will be able to add Europe etc you will probably have to add a Micro SD Class 10 card, Sandisk, Samsung or similar Major maker from a reliable source to avoid fakes. Install a 16gb or Max 32gb Card in the SD Slot on the bottom and format for Maps if and when requested. If the unit does not ask you then go to Systems in the Settings menu and Select Format memory.

    To add maps
    Tap menu
    Tap Settiings
    Tap Maps
    Tap Add a Map
    Select Map required.

    If when you do the above you are not presented with a list of maps to select from then contact Customer Support to have your account sorted. Do not mention TT model when asked and you should eventually be fed through to an Agent.

    https://discussions.tomtom.com/en/discussion/988105/customer-support-phone-numbers/p1

    The Europe Map is circa 9gb and if you have already got 2 maps on the unit the fitting of the extra memory is the way to go.

    Doug
  • VikramK
    VikramK Administrators Posts: 14,307
    Moderator
    Hi @ailsa_stuart

    I have asked our 2nd Line team to make certain changes in the back-end.

    Just do a soft reset and check of updates again.

    You should then see the other maps available for download.

    Regards
    Vikram :)
  • durban_glory1971
    durban_glory1971 Registered Users Posts: 1
    New Seeker
    I can't even find out how to update my gps with community maps
  • YamFazMan
    YamFazMan Posts: 21,152
     Superuser
    Hi
    @durban_glory1971

    The NAV5 (Wi-Fi) devices like you’re GO 520 (Wi-Fi) normally update using Wi-Fi...
    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
    All the update actions are executed on the device...

    If Wi-Fi is not available or is slow/unstable/unreliable.....
    See Option... (2) Connect over USB
    ___________________________

    Option... (1) Connected Wi-Fi
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

    I always update my devices one Update at a time
    The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time

    Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices

    Option... (2) Connected USB
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Updating your new NAV5 (Wi-Fi) device over USB will require "MyDrive Connect"
    Get it here.....
    www.tomtom.com/getstarted
    Run MyDrive Connect.....
    Note... The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
    MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc
    If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar

    27bxc59f2s23.png
    Connect your Device to a USB Port on your PC
    Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

    ATB YFM

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