PND not work away properly

GeovaneGeo
GeovaneGeo Registered Users Posts: 7
Apprentice Seeker
Hello, :)

I have a GO500 for private use, which has some problems. :'(

Touchscreen works intermittently locking, with navigation instability and self-clicking randomly in the menus.

Loss of GPS signal and disorientation during navigation.

Can you help me find a solution that best fits your case? ;)


Best regards and have a great day!
Geovane Resende :3

Comments

  • DougLap
    DougLap Posts: 9,966
    Superuser
    edited April 2019
    Hi @GeovaneGeo

    If you have not updated the unit for a long time it may be that the the available free internal memory is less than 400mb. This is needed for Operational purposes.

    If the unit internal memory is limited and you have no extra memory fitted then get a Micro SD Class 10 card ie Sandisk or Samsung 16gb or Max 32gb from a reliable source to avoid fakes and add to the unit.

    Check for any updates and if any get your unit up to date.. It may be that because you have not updated the map for a long time that the new one is too big to fit on the internal memory and so will go to the added memory. this will free up a lot of internal memory.

    If that fails then:-

    Try a Soft Reset. When it is on and well charged, or connected a power source, hold down the ON/OFF button until you hear the Drumroll sound.

    If that fails to sort it try a Factory Reset.

    Tap Menu
    Tap Settings
    Tap System
    Tap Reset Device tap Okay.

    This will delete all your data from the Unit ie favourites (MyPlaces also any Poi and Route files you have on the unit. If you open the TomTom MyDrive Webpage, not My Drive Connect, and log in you should see all the data there.. The you complete the factory Reset and Set the unit up as you did when you took it out the box, then the Data should sync back to your unit when you link the unit to the PC.

    Doug
  • GeovaneGeo
    GeovaneGeo Registered Users Posts: 7
    Apprentice Seeker

    Hi Doug

    Thank so much for help me, i will follow your tips and I tell you how was. ;)
  • GeovaneGeo
    GeovaneGeo Registered Users Posts: 7
    Apprentice Seeker
    Hi @DougLap

    I followed your instructions, but it does not work, the gps continues with a strange behavior navigating alone through the PND menus.

    What is the next step?
  • YamFazMan
    YamFazMan Posts: 21,020
     Superuser
    edited May 2019
    Hi
    @GeovaneGeo

    I the device the very old NAV2 GO 500 from back in 2005
    If 'Yes' thoroughly clean the screen especially around and under the bezel, a piece of thin stiff card is good to remove grunge from under the bezel
    ____________________________

    If the device is the latest NAV4 GO 500... Have you fitted a Screen Protector, if 'Yes'... remove it

    ATB YFM
  • DougLap
    DougLap Posts: 9,966
    Superuser
    Hi @GeovaneGeo


    If @YamFazMan 's comment re a screensaver is not applicable then try the following.

    https://discussions.tomtom.com/en/discussion/1034277/how-to-recover-your-device/p1?new=1

    The 3 Taps is the tricky bit. They are quite fast and you may need to try a few times to get it right.

    All the best

    Doug
  • GeovaneGeo
    GeovaneGeo Registered Users Posts: 7
    Apprentice Seeker
    Hello @YamFazMan

    I followed the instructions of link, but the GPS continue doesn't working properly way.

    Think that I need support technical personal, take in some representative or store for physics to analyze.
  • DougLap
    DougLap Posts: 9,966
    Superuser
    Hi @VikramK

    Could you check @GeovaneGeo 's settings all okay at Tomtom end

    Doug.

  • DougLap
    DougLap Posts: 9,966
    Superuser
    Hi @GeovaneGeo

    I understand from @VikramK that screen issues if not sorted by the Cleaning the screen ,and where appropriate under the bezel, or removal of screensavers that recovery or similar software actions are not very likely to resolve the issue.

    Regrettably it seems likely that this is something that needs to be repaired. I am not sure what options you have for repair in Brazil but depending on the cost the money ma y be better spent getting a new model with more up to date features.

    Doug