Mapshare updates — TomTom Community

Mapshare updates

StevefisStevefis Posts: 8 [Apprentice Seeker]
I submitted a mapshare correction last November for a blocked road which was approved. Since then I have had 2 mapshare updates and one new map but my correction has not come through. How long does it take?

Comments

  • StevefisStevefis Posts: 8 [Apprentice Seeker]
    It is Myerscough Smithy road at postcode BB2 7LF which used to be an access road to the BAE Systems factory. It still tries to plan a route to work using this closed road although it is 5 months since they accepted the change and I have had 3 mapshare updates since then.
  • DougLapDougLap Posts: 9,106
    Superuser
    Hi @Stevefis

    Have you notified Tomtom Via MapShare Reporter

    https://www.tomtom.com/mapshare/tools/?Lid=1

    Doug
  • StevefisStevefis Posts: 8 [Apprentice Seeker]
    Yes - I used Mapshare Reporter to report the problem and shortly after they approved it and it showed the road as closed on that system. I assumed that when I got the next Mapshare update on my Tomtom device that it would be on there but 5 months and 3 updates later it still tries to route me down the closed road.
  • MegalosMegalos Posts: 6,074
    Superusers
    Stevefis wrote: »
    It is Myerscough Smithy road at postcode BB2 7LF which used to be an access road to the BAE Systems factory. It still tries to plan a route to work using this closed road although it is 5 months since they accepted the change and I have had 3 mapshare updates since then.

    Thanks for the information. Could you please indicate more exactly the location of the closed road? Perhaps coordinates? I find many roads in that area with that name.
  • StevefisStevefis Posts: 8 [Apprentice Seeker]
    The coordinates are 53.77496, -2.57699 according to Mapshare Reporter.
  • MegalosMegalos Posts: 6,074
    Superusers
    Thanks. You mean there's a gate or fence or so there at that location?
  • StevefisStevefis Posts: 8 [Apprentice Seeker]
    Yes - there is a gate for emergency vehicle access but I don't think it has been opened for many years. It used to be a public road before the factory was built in the 1930's but then it was closed and a new road was routed around the site.
  • MegalosMegalos Posts: 6,074
    Superusers
    Thanks. I made a report as well, and it now has the 'Accepted' status. Let's see what will happen.
  • StevefisStevefis Posts: 8 [Apprentice Seeker]
    OK - thanks. We'll see if it works this time.
  • MegalosMegalos Posts: 6,074
    Superusers
    Short update: it now has the 'Fixed' status, which means it will be available on a future map release. Likely the next one already.
  • StevefisStevefis Posts: 8 [Apprentice Seeker]
    It has shown it as "fixed" when I log into Mapshare Reporter for about 5 months now but never appeared on the map updates. Let's hope your entry works this time - thanks.
  • StevefisStevefis Posts: 8 [Apprentice Seeker]
    I have just got the latest map and the latest Mapshare update but my Tomtom is still sending me down the closed road.
Sign In or Register to comment.

Who's Online in this Category1

norfolknewboy
norfolknewboy