Are you aware of scammers at tomtommapupdate.us?
Happibun
Posts: 4 [Apprentice Traveler]
I had a problem updating both of my satnavs, and searching on your tomtom site got me to a page on updates with online tech support. It was very dodgy, they wanted to vpn in to my laptop and check my windows security! I hung up at that point but am worried that others might fall for it.
0
Answers
Thank you.
@VikramK think it may be this one.
http://tomtommapupdate.us
Doug
Here is a copy of a "chat" I had with them Maybe you should try as well
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Yes it looks very similar. What I'm trying to find out is how I ended up on a convincingly fake tomtom page for me to end up contacting their 'technical support' in the first place, because I sure as heck started off on the tomtom one and was using the MyDrive software. Somehow I was diverted.
Shame TT have not yet resolved this serious breach as discussed further here https://discussions.tomtom.com/en/discussion/1110982/sold-lifetime-mas#latest
If you can find out exactly the process that will be very helpful to Tomtom .
Hope you find out how and can tell @VikramK..
Doug
I think it would be a good thing for TomTom to make its customers clear that there are spoof sites, and TomTom engineers never ask for access to your computer to fix problems. I can imagine people falling for that one, and hate to think what vulnerabilities the scammers could exploit.
In the meantime, I think it helps to list the dodgy site URLs and describe the behaviour exhibited by 'Kevin' and his ilk. Then anyone doing a google check when their suspicions are raised can see the pitfalls.
"Until TT close these down (and even afterwards perhaps), shouldn't there be a prominent warning banner right across all these forums reminding people not to fall for this BS?"
http://www.gpscaresupport.online
They seem to be still monitoring it, so it's a live spoof as of now. I'm sure that they are making a mint from the GPS WNR. Obviously the web address will change regularly, but it looks like the same bunch.
Do TomTom not care that their customers are being scammed (and potentially losing revenue to these cowboys)? Apparently not!
Maybe I'll just need to keep bouncing this topic to keep it near the top for all to read.
Tomtom are aware and @VikramK will pick up the latest updates when he is back in the office tomorrow.
I am sure Tomtom care about the problems some of their customers and potential customers are suffering and the effect on their business. Whilst Banner Headings may stop some of the problems it all stems from how people finish up on these sites which needs identifying and then finding a way to stop it which requires the cooperation/help of the likes of Google, Yahoo , Bing , Safari, Facebook etc to resolve and we have seen how difficult that can be.
If someone types 'How do I update my Sat Nav' how do you ensure they finish up at a genuine site.
Doug
This one has also been forwarded to the team taking take of brand protection.
Regards
Vikram
Did a reply resolve your query, please mark it as answer!
Try the search; the information you are looking for could already be available.
However, until "the team" get off their proverbial 4rses why can't you put a prominent Banner warning YOUR customers about this; or am I talking to the hand?