URGENT: Problems update before 6 april

marilise Registered Users Posts: 5
Apprentice Seeker
edited April 2019 in Built in car navigation
The system TomTom Home shows me the following error:
In italian
You need to initialize the memory card before using it "
Please help me, today is 4 april!

Thanks in advance,


  • lampard
    lampard Administrators Posts: 6,004
    Hi there,

    Welcome to the Forum! You can follow the steps below to initialize the memory card:
    • In your car, insert your SD card into your Carminat TomTom.
    • Turn on your car’s ignition and then switch on your Carminat TomTom.
    • Carminat TomTom initialises your new SD card. This takes at least 30 seconds. Do not turn off your car’s engine while the Carminat TomTom indicates that it is busy.
    • Switch off the Carminat TomTom and then turn off your car’s ignition. Wait another 5 seconds then remove the SD card.
    • Try again to connect your SD card to TomTom HOME on your computer.
    If you still face the issues with your SD card, please see the public FAQ here

    Cheers, lampard