Speed Camera updates on TomTom GO 520 Wi-Fi no longer working

DaveAB
DaveAB Registered Users Posts: 5
Apprentice Traveler
My TomTom GO 520 Wi-Fi came with a lifetime speed camera subscription and used to regularly get speed camera updates. I had to do a system reset and although it still picks up map updates, it no longer gets speed camera updates and the database is no longer there as it no longer shows speed camera's when not on wifi.
I have tried resetting it again but it makes no difference and when I read the support info online it only covers TomTom's that connect to a computer via a USB cable rather than using wifi.

Best Answer

  • DaveAB
    DaveAB Registered Users Posts: 5
    Apprentice Traveler
    Answer ✓
    Hi Mike, customer support had to sort my problem out for me, they had to do something from their end. My sat nav has been updating speed cameras and working fine ever since.

Answers

  • DougLap
    DougLap Posts: 9,940
    Superuser
    Hi @DaveAB

    Have you checked that that the unit is logging itself into your account.

    Doug
  • DaveAB
    DaveAB Registered Users Posts: 5
    Apprentice Traveler
    Yes I think it logs into my account as it downloads routes that I have created.
  • Lochfrass
    Lochfrass Posts: 18,014
     Superuser
    As i know the Speedcam reporting symbol at bottom was only shown when the device has an online connection.
    When you have the device in your car you must link it with your smartphone via bluetooth tethering
    When you get no warnings you can call support.
    United Kingdom
    02079 490 132
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • DaveAB
    DaveAB Registered Users Posts: 5
    Apprentice Traveler
    I don't have it linked to a smartphone as I only have a pay as you go one. The speed camera alerts worked until I reset the satnav.
  • DougLap
    DougLap Posts: 9,940
    Superuser
    edited March 2019
    HI @DaveAB

    Try a Soft rest on your unit. Make sure it is ell charged up.

    Turn the unit on and when working Hold the ON/OFF button down for about 20 seconds until you hear the Drumroll sound and the unit Boots up again.. When it is working

    Tap Menu
    Tap Systems
    Tap Updates and New Items.
    Are there are any new updates now including cameras . If not then Contact Customer Support so they can check settings at their end and sort you out.

    Doug
  • gez1102000
    gez1102000 Registered Users Posts: 3
    Neophyte Traveler
    I am having identical problems on a 620
  • DaveAB
    DaveAB Registered Users Posts: 5
    Apprentice Traveler
    Hi Doug, I tried doing a soft reset, but got no camera update. I will have to resort to contacting customer support. Thanks

  • Mike-123
    Mike-123 Registered Users Posts: 1
    New Seeker
    I had this same problem, after connecting my tomtom to my iphone. I operate pay as you go speedcam on my sat.
    After deleting the connection to my iphone, the speedcam came back
  • DaveAB
    DaveAB Registered Users Posts: 5
    Apprentice Traveler
    Answer ✓
    Hi Mike, customer support had to sort my problem out for me, they had to do something from their end. My sat nav has been updating speed cameras and working fine ever since.
  • ST1300_PanEuropean
    ST1300_PanEuropean Registered Users Posts: 82
    Revered Navigator
    Hi @DaveAB

    Thanks for getting back to all of us and letting us know how you solved the problem - that's really helpful information for anyone else who might visit the forum in the future with the same problem.

    Michael