Why does TomTom ignore any questions about NDS map updates?

Surely there is some problem, but why silence and total lack of information?
You put a product on the market and do not even give a return on the maps. It may be one soon, wait, as soon as we can. But being ignored does not.
Answers
Superuser
Are you referring to this announcement?
https://www.traffictechnologytoday.com/news/mapping/tomtom-launches-three-new-collaborations-to-enhance-its-navigation-services.html
https://play.google.com/store/apps/details?id=com.tomtom.gplay.navapp.nds
NDS maps should have bi-weekly updates. But it's been more than 4 months since the last time.
But the problem is to be ignored. I've asked a lot of questions about the maps and simply no answer.
A simple one we are working on something is already good.
Superuser
Which vehicle and which TomTom device/application are you actually using?
Android Tomtom Navigation v1.1.6
https://play.google.com/store/apps/details?id=com.tomtom.gplay.navapp.nds