Map disappeared — TomTom Community

Map disappeared

My 5200 GO WiFi included lifetime maps of Australia and Europe and these were downloaded. The Europe map has disappeared since I last used it. How can I get a Europe map again?
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Answers

  • dhndhn Posts: 33,363
    Superusers
    When you go to Maps-->Add map, can you see Europe listed then?
  • R&SR&S Posts: 3 [New Seeker]
    Thanks for replying. No, there are no maps listed when I go to Add map on the device.. It says "Connect your device to add new maps." but it is already connected using a USB connection. .
  • YamFazManYamFazMan Posts: 20,091
    Superusers
    Hi
    @R&S

    The NAV5 (Wi-Fi) devices like you’re GO 5200 normally update using Wi-Fi...
    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
    All the update actions are executed on the device...


    If Wi-Fi is not available or is slow/unstable/unreliable.....
    See Option... (2) Connect over USB
    ___________________________

    Option... (1) Connected Wi-Fi
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Setting --> Maps

    I always update my devices one Update at a time
    The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time

    Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices

    Option... (2) Connected USB
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Updating your new NAV5 (Wi-Fi) device over USB will require "MyDrive Connect"
    Get it here.....
    www.tomtom.com/getstarted
    Run MyDrive Connect.....
    Note... The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
    MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc
    If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar


    27bxc59f2s23.png
    Connect your Device to a USB Port on your PC
    Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Setting --> Maps

    ATB YFM
  • R&SR&S Posts: 3 [New Seeker]
    Thanks for this. I finally managed to complete an update of the device and suddenly, I can download the maps I want. My problem was that the device turned off during the update but didn't alert me to this until I disconnected to try the Wi-Fi again and then reconnected via USB. Sorry to have taken up your time but I appreciate your response. .
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