How to turn off without it turning itself back on?

4pandcg
4pandcg Registered Users Posts: 9
Apprentice Seeker
edited September 2019 in MyDrive Connect
Start 62 tom tom:- The off buttton works and turns it off, but a few minutes later it turns itself back on. I pull the usb plug and it stays on til battery is depleted.

Answers

  • dhn
    dhn Posts: 33,385
     Superuser
    Try a drum reset on the unit by holding the power button about 20 seconds till you hear the drum sounds.

    Also, make sure you clear any routes prior to shutting down the device.
  • DougLap
    DougLap Posts: 9,956
    Superuser
    Hi @4pandcg

    Does it do this if the unit is taken out of its cradle and then you turn it off. Does it still turn on when just lying there totally disconnected om any power source.

    Doug.
  • colga
    colga Registered Users Posts: 2
    Apprentice Traveler
    thanks to superusers, I will try the tom drum reset, I had held down 5 secs so will now wait for the drum.
    Also Doulap for your reply, yes it comes on til battery depleted [ about 10 seconds].
  • 4pandcg
    4pandcg Registered Users Posts: 9
    Apprentice Seeker
    Sorry, tried the tom tom hold 20 secs several times. Just as soon as drums went it lit up start again, so that doesn't seem to help. I'll have to just keep unplugging and letting battery run out.
  • DougLap
    DougLap Posts: 9,956
    Superuser
    edited March 2019
    Hi @4pandcg

    Is it still under warranty?

    Have you tried a Factory Reset

    Tap Menu
    Tap Settings
    Tap System
    Tap Reset Device.

    Make sure the unit is will charged before doing this or attached to a Power source. You will lose all your Data ie Favourites,(Myplaces), Poi and Route files and you will have to set the whole thing up again. If you log into your MyDrive account , not MyDrive connect, and check all your data is therein if so the Data will sync back to the Start 62 when you have set it up .

    Doug
  • colga
    colga Registered Users Posts: 2
    Apprentice Traveler
    Thanks,I tried it out a couple of times over short trips and worked ok. Maybe when it gets hot !. I will do a reset as suggested and am going on a 10 week tour so will give it a good workout then. If still doing it it will show up and I will take it back to the store. Might take my old Garmin along in case. Thanks for the help colga
  • 4pandcg
    4pandcg Registered Users Posts: 9
    Apprentice Seeker
    Well, I ended up doing the reset and now shortly after turning it on with all working ok, it turns itself off. Over 30 klms turned itself off and on 6 times and I now cannot turn it on. It seems to be a battery problem maybe. How hard is it to get a new battery?.Even though i've had it since June last year, have only used it 3 times when travelling, the last time was 90 klms each way and felt like throwing it out the window. Lucky I new where I was going. colga
  • DougLap
    DougLap Posts: 9,956
    Superuser
    Hi @4pandcg

    Have you got a screensaver on it if so try without.

    Have you updated it recently.

    Batteries available ex Fleabay etc and there are videos to show how to install on Youtube. There is an older model GO520 so look for correct one.

    If you got it in June it should be still under warranty.

    Doug
  • 4pandcg
    4pandcg Registered Users Posts: 9
    Apprentice Seeker
    More news, Now it refuses to switch on even though plugged in to the computer. Computer not seeing it. This was yesterday, still switching off. This morning plugged into the computer the tom tom comes on for 20 seconds then switches off so won't show up on computer and says not connected. I am using the correct charger usb and previously the only way to make it turn off was to pull the plug. After the reset the new now problem [I was going to say shows up], but that's the problem. It has only been used for a total of 30 or so hours as I am retired and don;t travel much. But still need tom tom.
    Regarding the charged state, the only way it turned off was when the battery was depleted. It would start itself again continually till " battery depleted" showed up. colga
  • 4pandcg
    4pandcg Registered Users Posts: 9
    Apprentice Seeker
    One other suggestion was to charge it on the power point, and thanks for info on battery, but not convinced that is the problem. I think, if plugging in doesn't work, i'll take it back. I purchased it in Townsville and live in Ballina, can I return it at their Ballina store. colga
  • grmorley
    grmorley Registered Users Posts: 2
    Apprentice Traveler
    edited September 2019
    Why is it that my new tomtom Go Premium starts up every time I start the car? I want it to come on when I want it to come on. My old device IQ Routes was perfect. Now I have to switch it off every time I get in the car, it's really annoying. I don't need it on all the time. Off should mean off. Thanks Graham