how do I make mydrive connect acknowledge my device GO520 about to throw the lot in the bin — TomTom Community

how do I make mydrive connect acknowledge my device GO520 about to throw the lot in the bin

jenibrycejenibryce Posts: 2 [New Seeker]
about to throw the lot in the bin and I haven't even used it yet. FAQ answers not helping at all. Am on PC, mydrive connect is just a picture...no options at all but to go to the tomtom help blah blah

Answers

  • DougLapDougLap Posts: 6,382
    Superuser
    Hi @jenibryce.

    Firstly you can do virtually all you need to do on the GO520 itself unless you have lowish Wifi download speed available.

    The recommended method for updating the unit is to turn it on and if you have, when setting it up input your Wifi address and password, it should connect to your Wifi. Then it should advise you of any Updates available which you should do one item at a time with a Software update as being the first.

    Is this of help or can you give me more info on what you are trying to do.

    Doug
  • NiallNiall Posts: 10,821
    Superuser
    @jenibryce

    Unlike previous TomTom devices, your GO 520 is updated, via Wi-Fi, by commands on the devices itself, see page 118 of the manual http://download.tomtom.com/open/manuals/gox20x/refman/TomTom-GO-EU-RG-en-gb.pdf]/b]

    If your Wi-Fi is rather slow then it can be updated via USB with MyDrviceConnect running in the background, see page 128 of the manual
  • jenibrycejenibryce Posts: 2 [New Seeker]
    DougLap wrote: »
    Hi @jenibryce.

    Firstly you can do virtually all you need to do on the GO520 itself unless you have lowish Wifi download speed available.

    The recommended method for updating the unit is to turn it on and if you have, when setting it up input your Wifi address and password, it should connect to your Wifi. Then it should advise you of any Updates available which you should do one item at a time with a Software update as being the first.

    Is this of help or can you give me more info on what you are trying to do.

    Doug

    Thanks Doug.....I am on PC with tomtom plugged in. when I open the mydrive connect I get a pretty picture of a road and no options to do anything as shown on youtube pages.bt8gl75lz8zv.png. device said it had downloaded updates but it hasn't at all (new voices etc)
  • YamFazManYamFazMan Posts: 17,740
    Superusers
    HI
    @jenibryce

    The NAV5 (Wi-Fi) devices like you’re GO 520 normally update using Wi-Fi...
    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
    All the update actions are executed on the device...


    If Wi-Fi is not available or is slow/unstable/unreliable.....
    See Option... (2) Connect over USB
    ___________________________

    Option... (1) Connected Wi-Fi
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Setting --> Maps

    I always update my devices one Update at a time
    The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time

    Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices

    Option... (2) Connected USB
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Updating your new NAV5 (Wi-Fi) device over USB will require "MyDrive Connect"
    Get it here.....
    www.tomtom.com/getstarted
    Run MyDrive Connect.....
    Note... The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
    MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc
    If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar


    27bxc59f2s23.png
    Connect your Device to a USB Port on your PC
    Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Setting --> Maps

    ATB YFM
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