How do I convince TomTom I have replaced Old satnav with Go620 WIfI — TomTom Community

How do I convince TomTom I have replaced Old satnav with Go620 WIfI

I am regularly getting emails from TT to say my device is out of date. I deleted the old one about 18 months ago and have been unable to register new one since. Whenever I try I get directed to a page about how to start using my device. No info as to how to register it!

Answers

  • dhndhn Posts: 33,203 Superusers
    You should be using MyDriveConnect for that model. When you want to add a device, you should be able to click on the + icon to add one. If that is not working for you, call support:

    https://discussions.tomtom.com/en/discussion/988105/customer-support-phone-numbers/p1
  • kayjaydeeekayjaydeee Posts: 6 [Apprentice Traveler]
    Thanks for the answer but it you had looked at the question I have tried that method (see both pics) and end up at page about how to start using my device. No info as to how to register it!
  • LAURE123LAURE123 Posts: 1,439 Superuser
    edited March 19
    Hi all

    @kayjaydeee

    Your GO620 is a Wifi device for your updates you have 2 possibilities:

    - directly with Wifi without using your computer.
    or
    - with your computer only for the internet connection by installing before the software MyDrive Connect (MDC).

    In both solutions, all the management and the launching of the updates are done in the device
    ==> Main Menu 4Dots..../Settings/Updates and New Items

    To connect to your TomTom account and register your new device, it's also in your device.
    ==> Main Menu (4Dots....)/Settings/My Drive/ your email and passworld

    For updates, don't do them all at the same time. The NaVCore first alone, then the map alone, then the speed cameras, etc...
    During the download if you use Wifi, connect your device to a power source, a main charger (2A smartphone) or a PC only for power (with MDC not active)

    For more information see this FAQ and video:
    https://uk.support.tomtom.com/app/answers/detail/a_id/22781
    And
    https://uk.support.tomtom.com/app/getstarted/p/4302

    Regards.
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