No Traffic information (services) with mobile-data- Android GO MOBILE app
After using the Go app with mobile(roaming) data with success suddenly after a coffee-stop starting up again or on first start after not using it for a while, the TomTom Go app, the app refuses/failed to connect to the TomTom services.
It was very frustrating for me the last months that when i needed the Go-service at most in rush hour traffic it was failing.
First i thought the TomTom servers/services where unavailable but there were no notifications from other users at that time.
While on the way i became co-driver and had the chance to figure out a the problem/solution. I hope this may help TomTom to discover the issue/bug with this issue.
I have a Huawei - Nova 2 (PIC-LX9)
Go version: 1.17.7 (2129)
Map-version: 1020.9238 (Central Europe)
While encountering the problem the mobile data on my phone is working, all other app's on my phone using internet are sending and receiving data.
I solved this bij connecting through a wifi-hotspot on another phone in the car. When connecting this way the Go (traffic) service was working immediately. after 1 minute i disconnected from the wifi-hotspot en from then the service keeps running with my own mobile-data connection.
I'll hope this problem will be fixed by TomTom otherwise for me, as mentioned before by other users, it is a NoGo to continue my Go-subscription.