Navigating to postcode with Start 42

Troubled T
Troubled T Registered Users Posts: 2
Apprentice Traveler
in Devices using MyDrive Connect
How do I navigate to a postcode where there are no recognised roads? The keypad comes up asking for a road name and will not go even if you type in "unknown road". The "Drive" icon does not appear.

Comments

  • DougLap
    DougLap Posts: 10,050
    Superuser
    edited March 2019
    Hi @Troubled T

    Not sure with the Start 42 but if you do the following and cannot Select Quick Search then you cannot get around the problem. Quick Search solves this known Bug in Step By Step search.

    Tap Menu
    Tap Settings
    Tap System

    If you get the option Choose a Search mode Tap on it to Change to Quick Search. A few Tomtom units do not have the option to change the search mode.

    Doug
  • YamFazMan
    YamFazMan Posts: 21,155
     Superuser
    Hi
    @Troubled T

    This is a long standing problem....
    The Postcode code search bug when using the latest Start devices is a real pain
    Any search for a Postcode... You have to enter a road/street name to execute a search ??? Why....
    If you know the road/street name and a house number you don't need the Postcode
    Most people use a Postcode because they don't know the road/street name and house number
    Isolated farms, Single building, Office blocks, Retail parks, Hospitals, New builds etc...
    For me it renders the latest Start device useless in the UK

    It's only the latest Start 42/52/62 Range that has this particular Step by Step search method

    All of the previous NAV4 Models and the remaining Models in the NAV5 Range... The Via and GO Range have both the "Quick search" and "Step by Step search" as menu options
    Tap 4Dot (.... Menu) --> Settings --> System --> Choose a search mode
    (1).... Quick Search (Default)
    (2)... Step by Step

    ATB YFM
  • DougLap
    DougLap Posts: 10,050
    Superuser
    edited March 2019
    HI @Troubled T

    The only thing I can suggest is that you go onto the Mapcode Website and find a Mapcode for the Post Code address that you are having trouble with. Then if you enter the the Mapcode on your Start 42 the same as you enter Post Codes then see if that works.

    Mapcodes are accurate enough to nearly specify a Parking spot in a Car Park. So if that works, if you have a Smart Phone, download the Free Mapcode App and use that when you have a problem. In the case of Rural Post Codes they can be a long way from the actual address you are looking for. With the Mapcode App you can view the result on a Satellite (Hybrid) view map, like Google Earth, and move that around to get a precise point and get the code for it.

    If Mapcodes works on then Start 42 then if you type in the Code DH.FX it will route you to the middle gate of Buckingham Palace.

    Doug
  • YamFazMan
    YamFazMan Posts: 21,155
     Superuser
    edited March 2019
    Hi
    @Troubled T

    Most of the UK's large Electrical and Motoring outlets + Amazon have a 30 Day Customer satisfaction guarantee

    Tomtom also, if you purchased direct See... https://uk.support.tomtom.com/app/promo/name/money_back_guarantee/locale/en_gb/

    Take/Send the Start 42 back and swap it out for an upgrade to one the VIA or the GO Ranges of Models with the superior Quick search... Search engine

    ATB YFM
  • Troubled T
    Troubled T Registered Users Posts: 2
    Apprentice Traveler
    Thanks for all the info, looks like it will be going back!!

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