Mazda NB1 Update problem - Page 2 — TomTom Community

Mazda NB1 Update problem

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Answers

  • Wasbeer67Wasbeer67 Posts: 6 [Master Explorer]
    edited March 2019
    This week I had contact with TOMTOM help desk. problem has been known since the beginning of March. They don't know when problem is solved. You should try again or it works, the advice was. That this is still possible at this time. I had given the tip to report a problem on site and to report when it would be resolved. This is technically not possible. I am curious who first discovers when it works again. Also indicated that many users have to contend with. We had to wait patiently :) #nice we can not make it.
  • Arni69Arni69 Posts: 37 [Prominent Wayfarer]
    TomTom says: Only a few are affected. I believe there are all NB1-users.
  • bengunnbengunn Posts: 2 [Apprentice Traveler]
    I have exactly the same problem with updating the map on my Mazda NB1. I am extremely annoyed as I have just renewed my amp subscription.

    How can I report this to TomTom? There used to be a fault reporting system but it does not seem to exist now.
  • frank888frank888 Posts: 13 [Master Explorer]
    The first one to mention this problem was in july 2018 on the German language forum
    https://discussions.tomtom.com/de/discussion/1105519/mazda-nb1-problem-beim-aktualisieren-der-sd-card-mit-neuen-europa-karten
    so it is no new.
  • bengunnbengunn Posts: 2 [Apprentice Traveler]
    So, is there a way of contacting TomTom Techincal Support?
  • frank888frank888 Posts: 13 [Master Explorer]
    TomTom Support Team <[email protected]>

    But do not expect a solution.
  • frank888frank888 Posts: 13 [Master Explorer]
    "TomTom Support Team <[email protected]> "seems to blend out the email, second try
  • frank888frank888 Posts: 13 [Master Explorer]
    tomtom_nl at mailgb.custhelp.com
    another try without the @ symbol and a whitespace in front and after the @
  • VikramKVikramK Posts: 10,571 Moderator
    Hello Everyone

    A fix for this has been deployed. Could you try installing the map again and let me know if it works?

    Thanks
    Vikram :)
  • woskamwoskam Posts: 7 [Master Explorer]
    Problem solved.
  • SanyeszSanyesz Posts: 2 [New Traveler]
    I just tried the update. Successful, it works. Thanks. :)
  • Wasbeer67Wasbeer67 Posts: 6 [Master Explorer]
    edited March 2019
    Here the update has now also gone well
  • toolmakertoolmaker Posts: 4 [Apprentice Traveler]
    Problem solved after updatet to latest TomTom Home.
  • LostMomentumLostMomentum Posts: 1 [New Seeker]
    Wrong Toolmaker.

    I had to do the update have have cleaned everything possible and the map file JJntd will not load. It hangs.

    So its another fail for Tom Tom. Australia maps and Mazda NB1 system.
  • MinyataMinyata Posts: 1 [New Seeker]
    I just tried the newest map update and getting the same issue, are you guys aware of this and it there a fix?

    OS: Windows 10 64-Bit
    Card: SanDisk 32GB 80MB/s
    Network: Wired 150 Mbps
  • SpikeydragoonSpikeydragoon Posts: 4 [Master Traveler]
    @Minyata Just a heads up i was having this issue as well and spoke with support. They released a tom tom home update today that fixed this issue for me.

    Note i had to uninstall and reinstall tom tom home since my version kept saying it was updated even when it wasnt. After the updating the map download and installed with no errors.
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