Issues with MyDriveConnect — TomTom Community

Issues with MyDriveConnect

mwcreaseymwcreasey Posts: 3 [Neophyte Traveler]
I have downloaded MyDriveConnect onto my new laptop but it remains in the download folder. It does not activate when I connect my TomTom Start 25. How do I get it to activate? The laptop has windows 10 and norton security.

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  • DougLapDougLap Posts: 2,972 Superuser
    edited March 15
    Hi @mwcreasey

    Double Click on file in the Download folder and it should start the Installation of the Software onto your computer. When asked set it to put an Icon on your Desktop which you can click on to start MyDrive Connect..
  • mwcreaseymwcreasey Posts: 3 [Neophyte Traveler]
    Douglap. I tried this, the 'do you want to allow this app to make changes to your device?' window appears. I have tried both yes and no answers, the window disappears but nothing further happens. I am confused
  • LAURE123LAURE123 Posts: 1,371 Superuser
    Hi all

    @mwcreasey

    When you try to install the software, you use a PC user account with administrator rights?

    Regards.

  • mwcreaseymwcreasey Posts: 3 [Neophyte Traveler]
    Hi Doug. For whatever reason, using the address you posted the download worked correctly and is now installed on my laptop. Many thanks for help. Mike
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