Planned route being cancelled

Hi @CamboG

I assume this is your GO6200.

Sounds like a Full Reset is the next move.

Tap Menu
Tap Settings
Tap System
Tap Reset Device.

This will delete all your Data including any Favourites, Poi and Route files you may have added. The Favourites, Poi. and Route Files on your unit should all be listed on your account, with a few rare exceptions, which you can see if you log into your account here.

https://mydrive.tomtom.com/en_gb/#mode=viewport+viewport=51.39601,0.32527,18,0,-0+ver=3

So when you Reset it you will have to set it up again, language and Wifi etc. Turn it off and then on again and when the Unit has logged into the TT account it should sync any Favourites, Poi and Route files back onto itself via the inbuilt Mobile Sim or the Wifi connection if you are within range. The maps are not affected by the reset.

Doug

Hi @CamboG

It looks like you should try Customer Support unless you want to try the following first.

https://discussions.tomtom.com/en/discussion/1034277/how-to-recover-your-device/p1?new=1

The 3 tap is the tricky bit getting the timing right

Doug

Hi @CamboG

Don't get lost.

Doug