Answers

• Jürgen Posts: 4,779 Community Manager

  March 1 Accepted Answer

  Something must have gone wrong because the incident created in February cannot be found in our system. We'll arrange a new strap for you today.
  
  MVG,
  Jürgen

  5
• Olgaluciago Posts: 1 [New Seeker]

  March 4

  Hi i need to replace for 3rd time my strap and i cant do it in the page could you please help me

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• BrunoAlves Posts: 8 [Master Traveler]

  March 8

  Olgaluciago wrote: »

  Hi i need to replace for 3rd time my strap and i cant do it in the page could you please help me

  Check this discussion
  https://discussions.tomtom.com/en/discussion/1030618/strap-design-and-care-instructions
  If you're still under warranty, the link is provided there.

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• Nahsor Posts: 1 [New Seeker]

  March 12

  Same thing happened to me as @mawam. I was told (vial email) that straps were out of stock and will be sent at a later date when i reported broken strap. I did not receive it till date. Moreover I am outside the warranty period now . But when i reported this it was within 6 months of purchase of the watch.
  I just don't know what to do. I have been using glue to stick it but just last few days. Please let me know when I can get a replacement.

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• tfarabaugh Posts: 15,723 Superusers

  March 12

  Nahsor wrote: »

  Same thing happened to me as @mawam. I was told (vial email) that straps were out of stock and will be sent at a later date when i reported broken strap. I did not receive it till date. Moreover I am outside the warranty period now . But when i reported this it was within 6 months of purchase of the watch.
  I just don't know what to do. I have been using glue to stick it but just last few days. Please let me know when I can get a replacement.

  
  This is a user forum, you should really contact Support directly for this. To get in touch with Customer Support, choose Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Email Us or Chat (there is no longer phone support available for watches).

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