Is it ok with this many problems on Tomtom 550?
I got my Tomtom 550 rider since I was not too impressed with a Garmin device I had before. There was some delays in delivery of the 550 but finally I got it after i few months. But I am seriously disappointed. It is failing on updates, it is losing wifi connection, I have a hard time getting my routes to transfer. Pretty much everything I intend to do, I have to work to find a way that actually gets the result. This type of trial and error was more common 10-15 years ago. But now, with smart phones and things that normally work out of the box, I can only say that I am disappointed. And I am not looking to figure out how to get it right but just looking to air my thoughts. It should not be this way. On a scale of 1 to 10, my experience is 2. Probably the only purchase during 2018 that have not met my expectations.
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Answers
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I think you are right. Not sure if TomTom is picking up these issue's. There is hardly any communication. I wonder if they have any dedicated developers on the Rider series.1
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You’re right. There are many issues, more than the benefits.
I know more than 100 riders, nobody can understand why they have to pay so much money for such complexity and issues, some of them really critical (like the screen fogging, hoarse voice, unreliable maps, etc).
They prefer much cheaper solutions even with some compromises...0 -
Hi
@PeOR
The NAV5 (Wi-Fi) devices like you’re Rider 550 normally update using Wi-Fi...
Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
All the update actions are executed on the device...
If Wi-Fi is not available or is slow/unstable/unreliable.....
See Option... (2) Connect over USB
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Option... (1) Connected Wi-Fi
Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
Extra Maps are Installed/Maintained... Setting --> Maps
I always update my devices one Update at a time
The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time
Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices
Option... (2) Connected USB
If Wi-Fi is not available or is slow/unstable/unreliable.....
Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
Updating your new NAV5 (Wi-Fi) device over USB will require "MyDrive Connect"
Get it here.....
www.tomtom.com/getstarted
Run MyDrive Connect.....
Note... The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc
If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar
Connect your Device to a USB Port on your PC
Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
Extra Maps are Installed/Maintained... Setting --> Maps
ATB YFM
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Once again sheer stupidity by TomTom! Why is there not an option key for updating via wifi or PC and use MyDrive?
Like many users in the UK I'm lucky if I get 10Mb/sec!
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Thx everyone for your comments and YamFazMan for your fantastic guide! I enjoy a 500 mbit line with a Deco 3 spot setup. But either way - I just retry until it works and try to spend my energy on other stuff. But still, one would expect this to be a great product.2
