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https://discussions.tomtom.com/en/discussion/1112782/tomtom-no-gps-signal-2019#latest

Adding English Computer voices

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Comments

  • VikramKVikramK Posts: 7,021 TomTom Moderator
    @DAH25

    Both voices(Serena and Malcolm) have been added for your device.

    They should be available for download when the device is connected to a WiFi internet connection. :)

    Regards
    Vikram
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  • HongweiHongwei Posts: 1 [Apprentice Traveler]
    Dear TomTom Support,

    could you please also add Serena and Malcolm English Computervoices to my TomTom 6200?

    And do you have the Chinese one?

    Thank you very much.
  • VikramKVikramK Posts: 7,021 TomTom Moderator
    Hi @Hongwei

    Serena and Malcolm voices added for your device.

    When connected to WiFi they should be available for download on your device.

    Unfortunately no Chinese computer voice is available.

    Regards
    Vikram
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    Did a reply resolve your query, please mark it as answer!
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  • CatNipCatNip Posts: 479 [Renowned Wayfarer]
    CatNip wrote: »
    I've just caught up with this.

    Ages ago now, the Malcom voice was introduced and I tried installing it on my NAV3 Start 25. It didn't work. Contact with TomTom support led to the information that this would be sorted out eventually.

    Has it? Will the Malcom voice now work on NAV3 devices? If not, why not? :thinking:

    Thanks for your help.
    So that's a "No!" then?

    Thought not... :/

  • lampardlampard Posts: 3,825 TomTom Moderator
    Hi @CatNip

    The Malcolm voice is only compatible with the WiFi devices and there's only 'Serena' computer voice available for the NAV 3 devices.

    Regards, lampard
  • CatNipCatNip Posts: 479 [Renowned Wayfarer]
    edited March 5
    OK. Disappointing - I was originally told by TomTom they would let me know when Malcom was made compatible with NAV 3 devices. Guess that's why I never heard any more!

    So there is no male English computer voice for NAV 3?

    I find it strange there isn't general compatibility of TomTom voices across all systems.
  • VikramKVikramK Posts: 7,021 TomTom Moderator
    Hi @DAH25

    That is strange because when I review your account I see both computer voices activated for your device serial number ending '260'

    Could you just do a soft reset and check of updates again?

    Soft reset: Press and hold the on/off button till you hear the drum sounds.

    Regards
    Vikram
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    Did a reply resolve your query, please mark it as answer!
    Try the search; the information you are looking for could already be available.
  • pablo_pritchardpablo_pritchard Posts: 2 [Apprentice Traveler]
    Hi moderators,

    Just bought a Tomtom Go 6200 in Switzerland and realised that it is missing the computer voice.

    Please can you add Malcolm and Serena to my account?

    Thanks a lot.
  • lampardlampard Posts: 3,825 TomTom Moderator
    Hi @pablo_pritchard

    Done! Added the voice to your account. You can download them when the device is connected to a WiFi internet connection.

    Cheers, lampard
  • pablo_pritchardpablo_pritchard Posts: 2 [Apprentice Traveler]
    Thanks Lampard. Much appreciated.
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