Update my Start 20 — TomTom Community

Update my Start 20

can I update my tomtom start 20 through the website as my tomtom connect isn't working ?


  • LochfrassLochfrass Posts: 16,682
    edited March 2019
    You can only update your device with MyDrive Connect.
    Have you resettet the device?
    - Reset your device: Press and hold the Power button for about 30 seconds until you hear a drum sound.

    See also: https://discussions.tomtom.com/en/discussion/1034275/device-not-connecting-to-your-computer-mydrive-connect
  • lmonslmons Posts: 1 [New Seeker]
    same here - my computer does not recognize the device - reset to factory settings didn't help - and now the GPS signal is not working anymore either - cannot find it (after hours, in or outside car)
  • lampardlampard Posts: 5,689 Moderator
    Hi @jeffviggor

    Welcome to the Community! I've made some changes in the back-end on your device to resume the download on your device and to apply these changes, follow the steps below:
    • Disconnect device from computer.
    • Soft Reset: Press and hold the On/Off button until you hear the drum sounds and the device restarts. This can take 30 seconds or more. Quit MD Connect application.
    • Click the MyDrive Connect icon in the Windows notification area or Apple menu bar> Settings>Downloads>Click 'Empty Download Folder'( If it's grayed out, just click on Save settings)
    • Open MyDrive connect.When your device is turned on, connect device to the computer.
    • On MyDrive Connect in right bottom corner, it will says ‘updating’. (Ignore if it doesn't)
    • Once complete then Check for the updates.

    @lmons I checked your device details and it seems that the navcore (12.071) and map (v970) installed on your device is outdated. Also, the QuickGPSfix data is from 2016 which can be a reason for no GPS signal. At first, please follow the steps in the public FAQ here to reinstall the device drivers on your PC/laptop. The FAQ gives you the step by step approach towards this scenario and unless the device is recognized, you can't make any updates on it. Hope this helps!

    Cheers, lampard
Sign In or Register to comment.

Who's Online in this Category0