My Via 135 is frozen and I cannot see the TomTom drive in Windows 10 — TomTom Community

My Via 135 is frozen and I cannot see the TomTom drive in Windows 10

karlkuhn9karlkuhn9 Posts: 3 [New Seeker]
My Via 135 is frozen and I read that I must make a backup then format the GPS and reload the backup. To start with I cannot see my TomTom in windows but recognize the TomTom when connected My Drive
My question is how do I get my Via 135 going and how do I see the via in windows 10

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