via135 is dead, its not resting its dead

arnchaitraveller
arnchaitraveller Registered Users Posts: 3
Apprentice Seeker
edited December 2021 in Devices using MyDrive Connect
plugged it into car today dead/nothing, plugged it into computer after starting connect, again nothing-says no device connected, so cannot charge the battery which I assume is flat

Answers

  • DougLap
    DougLap Posts: 10,042
    Superuser
    Hi @arnchaitraveller

    Either a new unit or you can have a look on Youtube and look at videos showing how to replace a battery in a Tomtom unit. Batteries available from Ebay.

    Doug
  • dhn
    dhn Posts: 33,388
     Superuser
    plugged it into car today dead/nothing, plugged it into computer after starting connect, again nothing-says no device connected, so cannot charge the battery which I assume is flat

    Probably is a dead (or dying) battery BUT you can connect the device to the computer for about three hours to see if the battery gets charged since the device does not have to be on for charging.

    Then, try a drum reset on the unit by holding the power button about 20 seconds till you hear the drum sounds.

  • arnchaitraveller
    arnchaitraveller Registered Users Posts: 3
    Apprentice Seeker
    ok charged it-or who knows if its charging cos no lights all day still nothing, cant believe battery is dead. bought a couple o years ago/new and only v light use maybe once every couple o months! n cant believe no support from tomtom
  • YamFazMan
    YamFazMan Posts: 21,152
     Superuser
    edited March 2019
    Hi
    @arnchaitraveller
    ____________________________________
    (Snip)I cant believe battery is dead. bought a couple o years ago/new and only v light use maybe once every couple o months! I cant believe no support from tomtom
    Were you using Sleep Mode (Device in regular use)...The device is ticking over in the background)
    Or Turned off Mode (Infrequent Use)... Press the off button until the Power Menu displays --> Select Turn off...

    Lithium battery's should always be properly maintained, one of the worst things you can do to a Lithium Battery is to store it in a discharged state

    ATB YFM