My Via 135 is frozen and I cannot see the TomTom drive in Windows 10

karlkuhn9karlkuhn9 Posts: 3 [New Seeker]
My Via 135 is frozen and I read that I must make a backup then format the GPS and reload the backup. To start with I cannot see my TomTom in windows but recognize the TomTom when connected My Drive
My question is how do I get my Via 135 going and how do I see the via in windows 10

Answers

  • YamFazManYamFazMan Posts: 14,813 Superusers
    Hi
    @karlkuhn9

    The Via 135 uses MyDrive Connect ....
    Get it Here... www.tomtom.com/getstarted

    ATB YFM
    Help others identify useful content...
    If someone posted something that was helpful?
    Click the 'Like' > 👍 Icon
    ____________________________

    If someone answered your question?
    Please answer 'Yes' to Did this answer the question? 'Yes' < >' No'
    ____________________________
  • karlkuhn9karlkuhn9 Posts: 3 [New Seeker]
    MyDrve connect is the only way to see my GPS and can update , cannot see it in Windows my PC and GPS is frozen
  • YamFazManYamFazMan Posts: 14,813 Superusers
    Hi
    @karlkuhn9

    Whats displaying on the Via 135 screen ???

    Have you tried a Soft/Drum roll restart on the device ???? This restarts the devices Operating System afresh

    RESETTING YOUR NAVIGATION DEVICE
    https://uk.support.tomtom.com/app/answers/detail/a_id/6965//session/L2F2LzEvdGltZS8xNDI2NjM0NDUyL3NpZC9EQTdTVHpobQ

    Charge the device for at least 2Hrs "OR" have the device plugged into a power supply
    Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
    You won’t lose anything; it’s just like rebooting your PC
    I use a Soft/drum-roll start after any upgrade large or small.
    It’s also useful to keep in mind for sorting out most minor niggles......

    ATB YFM
    Help others identify useful content...
    If someone posted something that was helpful?
    Click the 'Like' > 👍 Icon
    ____________________________

    If someone answered your question?
    Please answer 'Yes' to Did this answer the question? 'Yes' < >' No'
    ____________________________
  • karlkuhn9karlkuhn9 Posts: 3 [New Seeker]
    Thanks for the info already tried that, still frozen and cannot see GPS in Windows 10
Sign In or Register to comment.

Who's Online10

blueocean
blueocean
CMSRoger
CMSRoger
+8 Guests