Running activity doesn't count any distance and speed

halski
halski Registered Users Posts: 6
Apprentice Traveler
edited January 24 in TomTom Sports
Hi, I have an issue with running training on my watch, I doesen`t count any distance and speed. It works fine if I switch to bike. What can be a reason?

Answers

  • tfarabaugh
    tfarabaugh Posts: 16,949
     Superuser
    Are you running outdoors or on a treadmill? If on a treadmill are you in treadmill mode and not running mode, which requires GPS? Have you tried a factory reset?
  • halski
    halski Registered Users Posts: 6
    Apprentice Traveler
    I`m running outdoor.
  • tfarabaugh
    tfarabaugh Posts: 16,949
     Superuser
    halski wrote: »
    I`m running outdoor.

    Did you try a factory reset? Once uploaded do you get distance and a map? Are you sure you simply do not have the display set to a different metric?
  • halski
    halski Registered Users Posts: 6
    Apprentice Traveler
    Yes, I`ve tried couple of times, It works fine with all the other trainings except running. It`s not calculating speed, pace, distance. Nothing. That`s why i`st weird. Must me some software issue. But I don`t know how to downdgrade firmware.
  • tfarabaugh
    tfarabaugh Posts: 16,949
     Superuser
    halski wrote: »
    Yes, I`ve tried couple of times, It works fine with all the other trainings except running. It`s not calculating speed, pace, distance. Nothing. That`s why i`st weird. Must me some software issue. But I don`t know how to downdgrade firmware.

    Downgrading the firmware will not make a difference, a factory rest should do it unless the GPS chip is bad. Does it show distance and pace in cycling mode?
  • halski
    halski Registered Users Posts: 6
    Apprentice Traveler
    In the cycling mode everything is ok.
  • tfarabaugh
    tfarabaugh Posts: 16,949
     Superuser
    halski wrote: »
    In the cycling mode everything is ok.

    If a factory reset did not help you can request a firmware downgrade in the link below but if it is within warranty you should contact Support directly.

    https://en.discussions.tomtom.com/spark-spark-3-runner-2-and-runner-3-473/software-version-rollback-requests-battery-issues-runner-spark-watch-series-1030088

Categories