Unable to connect my new Rider 550 to MyDrive Connect — TomTom Community

Unable to connect my new Rider 550 to MyDrive Connect

JeffjamesJeffjames Posts: 2 [Apprentice Traveler]
Hi, Just bought the Rider 550. I have a Windows based PC and have downloaded MyDrive Connect (MDC), however it does not connect with my device. At the top of the page for MDC I do not have the options for My Device, My Content or My Account. Neither does it show my device etc. I have looked at many FAQ, and from following these I cannot see the device listed under Network Adapters or Other Devices? Any ideas, how I can get this to work? I have removed MDC and tried re installing, but its exactly the same every time? Do I need TomTom Home on my PC also? Thanks

Answers

  • LochfrassLochfrass Posts: 9,911 Superuser
    edited February 26
    Hi
    You dont use MyDrive Conntct. Yo can update it with WiFI.
    Only when WiFi not works you can use MyDrive Connect and the USB cable
    Then MyDrive Connect "tunnels" the internettraffic to the device and you see a Picture like thisjywi2cs1rst5.jpg(sorry for the german screenshot)

    All operations are done on the display of the navigation device.
    See also comment in User Manual:
    http://download.tomtom.com/open/manuals/Rider_Wi-Fi/html/en-gb/index.htm#AboutMyDriveConnect-PRATO.htm

    Greetings from germany.
  • basixbasix Posts: 486 Superuser
    Did you sign in to your Mydrive account on your device?

    When I bought mine, I didn't hook it up to MDC but directly to my home Wifi. All updates have gone automatically through there since then.

  • YamFazManYamFazMan Posts: 15,353 Superusers
    Hi
    @Jeffjames

    The NAV5 (Wi-Fi) devices like you’re Rider 550 update using Wi-Fi...
    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
    All the update actions are executed on the device...


    If Wi-Fi is not available or is slow/unstable/unreliable.....
    See Option... (2) Connect over USB
    ___________________________

    Option... (1) Connected Wi-Fi
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Setting --> Maps

    I always update my devices one Update at a time
    The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time

    Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices

    Option... (2) Connected USB
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Updating your new NAV5 (Wi-Fi) device over USB will require "MyDrive Connect"
    Get it here.....
    www.tomtom.com/getstarted
    Run MyDrive Connect.....
    Note... The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
    MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc
    If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar


    27bxc59f2s23.png
    Connect your Device to a USB Port on your PC
    Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Setting --> Maps

    ATB YFM
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