I have a Tom Tom Runner 2 and have it since 2016, I was always able to sync no problem, now cannot

lynn.davis_un41
lynn.davis_un41 Registered Users Posts: 1
Apprentice Seeker
edited January 24 in TomTom Sports
I have followed all the steps as recommended, even installed and uninstalled and still not able to sync, on both my Windows as well as my IOS phone. Please can you assist.

Answers

  • tfarabaugh
    tfarabaugh Posts: 16,948
     Superuser
    Reset the connection following these steps. You first need to remove the watch from the phone's BT menu (in iOS you have it forget the device) after you reset or try pairing again and remove the TomTom_MySports folder from the internal storage of the watch (plug it into a computer and you will see it as a hard drive and can delete it there). The steps are: uninstall the app, remove or forget the watch from the phone's BT menu, factory reset the watch, reinstall the app, select Pair New on the app, select Pair New on watch (press down from the clock and select Phone>Pair New, not Sync) and follow the prompts on the phone. You should not be pairing the watch first through the phone's BT menu; it is all done through the app and you must have the phone forget the watch in the BT menu before re-pairing.