GO 5100 Will not connect to GPRS, no TomTom Services
Dalmation78
Posts: 2 [Apprentice Seeker]
I am having an ongoing nightmare with my device.
Up until about a couple of months ago, it would connect to tomtom services and work fine, then suddenly wouldn't connect, and when I logged out and tried to log back in, it says "oops, connection error."
In "About" it constantly says that GPRS is disconnected, whether it's fully charged or not, inside, outside, anything.
I've tried updating it through MyDrive connect and after hours of it not connecting I managed to download the update, but now it gets stuck on "waiting for device."
Frankly I'm a bit fed up, this is a ridiculous amount of time to be wasting trying to get the device to do its job.
Please can someone inform me how I fix this and get services connecting again.
I have tried every single type of reset multiple times and no luck.
Thanks
Up until about a couple of months ago, it would connect to tomtom services and work fine, then suddenly wouldn't connect, and when I logged out and tried to log back in, it says "oops, connection error."
In "About" it constantly says that GPRS is disconnected, whether it's fully charged or not, inside, outside, anything.
I've tried updating it through MyDrive connect and after hours of it not connecting I managed to download the update, but now it gets stuck on "waiting for device."
Frankly I'm a bit fed up, this is a ridiculous amount of time to be wasting trying to get the device to do its job.
Please can someone inform me how I fix this and get services connecting again.
I have tried every single type of reset multiple times and no luck.
Thanks
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On your GO 5100 device, apart from the disconnected message do you see a GPRS error code?
It will be visible under Settings >> About >> Network Status
The code will help to understand the issue.
Thanks
Vikram
Superuser
Contact Customer support and advise them of your problem and the fault code.
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