Lifetime maps cannot be updated
timbukto
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I recently purchased a TomTom 620 GO before Christmas 2018. The advertising by TomTom says "Lifetime Maps" - however, my recently purchased device says my map expired on 26/01/2019. How is this so? Not even a month old and map has expired. TomTom are misleading customers. How can they get away with this? This is over-the-top misleading and TomTom should fix the false advertising immediately.
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Answers
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I recently purchased a TomTom 620 GO before Christmas 2018. The advertising by TomTom says "Lifetime Maps" - however, my recently purchased device says my map expired on 26/01/2019. How is this so? Not even a month old and map has expired. TomTom are misleading customers. How can they get away with this? This is over-the-top misleading and TomTom should fix the false advertising immediately.0
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That device does indeed have lifetime maps, it is not false advertising.
Which version map do you have? You can find this in Settings -> System -> About
The latest maps are 10.20. 10.25 should be out soon.
If you have anything earlier, try to update the device. if you cannot, TomTom support can sort it out so you will receive map updates.0 -
How do I get into updating my maps for a To Go 5200
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I contacted TomTom on Facebook about my TT, they got back to me within a day
asked for some info regarding my device and the next time I connected my TT to my PC all was fixed. so dont worry send them a message on FB and all will be sorted.
By the way, Cheers TT0 -
I PURCHASED A GO MODEL 4CQ01 FROM BEST BUY CALGARY WITH LIFETIME MAP UPDATES BUT CAN NOT LOD MY MAP UPDATES
CONTACT ME AT [email protected],net
THANK YOU
Mod edit: Please do not post any personal information on a public forum!0 -
Hi @Art_Bont
If your device has been sold with Lifetime Maps but is a device that has been declared end of life @VikramK of TomTom have stated that Lifetime maps are still being honoured.
Contact Customer Support and they should be able to help sort the problem out.
Canada (en)
+1 877-757-7137
Monday - Friday: 9:00 a.m. to 6:00 p.m. EST
Doug1 -
Your hint does make all the difference, Doug! Thanks in the name of Art-Bont for it.0
