Mydrive connect add device wifi

pqepqe Posts: 2 [Apprentice Traveler]
I added a tomtom rider 550 and a tomtom start25 to mydrive connect (updated to last version available. I want to add a tomtom go 6200 and all i get is a message on the screen of my laptop that i can update this device though wifi and i don't need a computer. I know that but i simply want to add this device to mydriveconnect.mxko3oqnh31r.jpg

Comments

  • LochfrassLochfrass Posts: 8,516 Superuser
    edited February 17
    My Drive Connect is only tunneling the internet connection. The actions to update you must do on the Display of the satnav.

    2xGo 5200 / Go Mobile App Android / Go Premium / XL (in Rente)
     
  • MyNameAllreadyExistsMyNameAllreadyExists Posts: 63 [Sovereign Trailblazer]
    Hi, MyDrive Connect should show your Go 600 WiFi device. Try updating it by clicking on the gear wheel>Top right hand side. You can update your device using WiFi see video at: https://uk.support.tomtom.com/app/answers/detail/a_id/22781/~/updating-your-device-using-wi-fi%26reg%3B
  • YamFazManYamFazMan Posts: 14,357 Superusers
    edited February 18
    Hi
    @pqe

    The NAV5 (Wi-Fi) devices like you’re Rider 550 update using Wi-Fi...
    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
    All the update actions are executed on the device...


    If Wi-Fi is not available or is slow/unstable/unreliable.....
    See Option... (2) Connect over USB
    ___________________________

    Option... (1) Connected Wi-Fi
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Setting --> Maps

    I always update my devices one Update at a time
    The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time

    Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices

    Option... (2) Connected USB
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Updating your new NAV5 (Wi-Fi) device over USB will require "MyDrive Connect"
    Get it here.....
    www.tomtom.com/getstarted
    Run MyDrive Connect.....
    Note... The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
    MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc
    If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar


    27bxc59f2s23.png
    Connect your Device to a USB Port on your PC
    Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Setting --> Maps

    ATB YFM
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  • pqepqe Posts: 2 [Apprentice Traveler]
    All clear but that's not the question. I updated my tomtom 6200 to the laterst versions and also the mydrive connect progam on my laptop. Al I can do after I klik the add device button in this program is to disconnect the device from USB to go to the main menu, the device is not added. I onl see the icons of the start 25 and rider 550. The program and tomtom rider and Go6200 are all logged in with the same tomtom account.
    PROBLEM SOLVED: After I rebooted my laptop and started mydrive connect all devices are visable.
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