Go 5200 UK device in Oz

swconnell Registered Users Posts: 8
Apprentice Traveler
I purchased my Go 5200 device in the UK and have been happy with it. I have just recently emigrated to Brisbane, Australia. One thing I was expecting that my tomtom in built sim card wouldn't work and that turned out to be true.
I then seen there is a mydrive app for my android phone to connect my phone data to my tomtom instead. The connection was successful and I can answer calls from tomtom. However my Australian phone sim card doesn't seem to give me live traffic either. I also have tried a factory reset

Has anyone had a similar issue?

Best Answers


  • swconnell
    swconnell Registered Users Posts: 8
    Apprentice Traveler
    Thanks Doug,

    I thought that would definitely happen with the inbuilt sim card as they are region specific. I did think however that a local SIM card data through my phone would work. I will try hot spot again as I just did a reset.
  • ini69
    ini69 Registered Users Posts: 1
    New Seeker
    i have my go 5200, wasn't used for good period of time and now when i open it i can see that is very slow and is not connected to the traffic, any idea why?
    not connecting to the internet or if is connecting to the internet will be for few min or sec
  • DougLap
    DougLap Posts: 10,116
    Hi @ini69

    Try a soft reset first. Start the unit and when going hold the ON/Off button down for about 20 second until you hear the drumroll sound. The unit will boot up again.

    If the unit does not connect to Wifi properly after this do a Full Reset Tap Menu, Tap Settings, Tap System, Tap Reset Device. This will put the unit back to factory settings and you will have to set it up including connecting to the Wifi and your account.

    If it has not been used for some time it may well need to be updated. There will be one file it will download when it is doing the other updates which helps it find the Satellites.

    Hope that sorts it.

  • swconnell
    swconnell Registered Users Posts: 8
    Apprentice Traveler
    Just reporting back.
    I contacted Tomtom customer support and now the device services have now been changed over to Asia pacific. Just tested out the traffic and now all is good. The inbuilt sim card doesn't work for services but I already expected that however using the mydrive app and device blue-tooth services are now connected using my phone hotspot.