Software version Rollback requests | Battery issues | Runner & Spark watch series - Page 93 — TomTom Community

Software version Rollback requests | Battery issues | Runner & Spark watch series

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Comments

  • KimPKimP Posts: 3 [Apprentice Seeker]
    @lampard
    Could you please roll me back to version 1.3.255, i have tried reset after reset but the battery is still draining very quickly and is very frustrating.
    There was no problem at all with the battery draining fast before the update to 1.7.64
    Thanks.
  • BenjaminLBenjaminL Posts: 1 [Apprentice Traveler]
    @lampard
    Hello, I have the same request as everyone, could you please downgrade my software to v 1.3.255?

    I've already tried doing a couple of factory resets as well, and the watch still won't last more than an hour.

    Thanks in advance!
  • ItalyRunner73ItalyRunner73 Posts: 7 [Master Explorer]
    @lampard rollback to 1.3.255 did not improve the battery life; please allow me to download again 1.7.64 - thank you.
  • JasperoooJasperooo Posts: 4 [Apprentice Seeker]
    Dear Lampard,

    Can you roll me back to one version prior to 1.7.64. My watch does not synch anymore, and actually (after unpairing, uninstall, reset etc.) does not connect/add device anymore either.

    The previous version was working fine. No battery issues btw.


    Thanks for the effort!
  • jimes256jimes256 Posts: 6 [Master Traveler]
    Hi, is it possible to downgrade firmware on a Runner 2 to previous version? My average pace readout is useless now (seems to take into account previous run data!) and I depend on this. It was fine on the older software. Thanks.
    same here firmware rollback please
  • poltakpoltak Posts: 3 [Neophyte Traveler]
    Hello!
    Same here, please roll back software to version 1.3.255

    thanks
  • jimes256jimes256 Posts: 6 [Master Traveler]
    Hi, is it possible to downgrade firmware on a Runner 2 to previous version? My average pace readout is useless now (seems to take into account previous run data!) and I depend on this. It was fine on the older software. Thanks.
  • jimes256jimes256 Posts: 6 [Master Traveler]
    Please please please can i have a rollback? no syncing is making my watch a paperweight!!
  • FancyFancy Posts: 2 [Apprentice Traveler]
    Hi

    Please roll back my software too.

    Thanks
  • Gooz74Gooz74 Posts: 2 [Apprentice Seeker]
    I'm on firmware 1.7.64 and the battery is not as good as it used to be. Not extremely bad but worse than before.
    The major problem is the connection with my bluetooth headset. Outside the music stutters constantly during running and listening to music is impossible. 
    It used to be very good before the update. Will a rollback help? Please rollback to 1.3.255.
  • Gooz74Gooz74 Posts: 2 [Apprentice Seeker]
    Gooz74 said:
    I'm on firmware 1.7.64 and the battery is not as good as it used to be. Not extremely bad but worse than before.
    The major problem is the connection with my bluetooth headset. Outside the music stutters constantly during running and listening to music is impossible. 
    It used to be very good before the update. Will a rollback help? Please rollback to 1.3.255.
    Oh, my headset is a plantronics backbeat
  • poltakpoltak Posts: 3 [Neophyte Traveler]

    hello!
    is there a procedure to follow for firmware rollback to 1.3.255?
    if no, can you put my device in that version?
    thank you!


  • lampardlampard Posts: 5,189 Moderator
    @Fancy @poltak What's the issue you're facing? If it's battery related, I would suggest making a factory reset on your watch first using the Sports Connect. Once this is done, please switch the automatic syncing off ( SETTINGS > PHONE > MANAGE > SYNCING) and make sure the night mode is disabled (Check SETTINGS > OPTIONS > NIGHT). This can improve the battery life on your watch.

    @Gooz74 Please message me the email address to which your watch is linked so that I can check the details and advise accordingly! 

    Cheers, lampard
  • poltakpoltak Posts: 3 [Neophyte Traveler]
    lampard said:
    @Fancy @poltak What's the issue you're facing? If it's battery related, I would suggest making a factory reset on your watch first using the Sports Connect. Once this is done, please switch the automatic syncing off ( SETTINGS > PHONE > MANAGE > SYNCING) and make sure the night mode is disabled (Check SETTINGS > OPTIONS > NIGHT). This can improve the battery life on your watch.

    @Gooz74 Please message me the email address to which your watch is linked so that I can check the details and advise accordingly! 

    Cheers, lampard
    thank you for reply,
    i already did it and i want to give a try to that version!
  • r1xr1x Posts: 1 [New Traveler]
    Hi @lampard

    I'm facing battery issues on by runner 2 (need to recharge every night even if I don't use gps). I've tried already factory reset, I'm did not activate bluetooth syncing with the app and night mode is off. I wanted to try firmware rollback (I've got 1.7 64). Would you please assist on this?

    Thanks!
    Riccardo
  • FancyFancy Posts: 2 [Apprentice Traveler]
    lampard said:
    @Fancy @poltak What's the issue you're facing? If it's battery related, I would suggest making a factory reset on your watch first using the Sports Connect. Once this is done, please switch the automatic syncing off ( SETTINGS > PHONE > MANAGE > SYNCING) and make sure the night mode is disabled (Check SETTINGS > OPTIONS > NIGHT). This can improve the battery life on your watch.

    @Gooz74 Please message me the email address to which your watch is linked so that I can check the details and advise accordingly! 

    Cheers, lampard
    @lampard

    I'm having battery issues where the battery shows full charge, but dies immediately if I try to go to activities. I've tried factory resetting,
  • WilkomanWilkoman Posts: 1 [Apprentice Seeker]
    Can I please have my Spark rolled back to the original firmware. Like many others since updating I only have a few hours on battery life even without actively using it.
  • lampardlampard Posts: 5,189 Moderator
    @Wilkoman Please check your private message.
  • mjridleymjridley Posts: 1 [Apprentice Seeker]
    Hello can my watch firmware be rolled back please. I have a cardio running 1.7.64 and due to battery issues its nearly unusable. Thanks. ps i have already tried factory reset and turned off all syncing and night mode.
  • bazwarnefordbazwarneford Posts: 3 [Apprentice Seeker]
    Hi,

    How do I go about asking the moderator to roll back your firmware version to 1.3.255?
  • NostromoNostromo Posts: 8 [Master Explorer]
    Juts wondering... besides having the version reset by lampard (lots of thanks to you, as you still do this for over many months), will there ever be a fix in the firmware?
    Or is this watch really a dead product to tomtom, thus no fixes, no updates?
  • LIMA123LIMA123 Posts: 2 [Apprentice Seeker]
    Hi, would it be possible to roll back my watch firmware please? I have a cardio running 2, version 1.7.64 and the battery doesn't charge completely anymore. And after charging, I can't do an activity for more then 30 min. So the watch is unusable at the time. Thanks for your help.
  • pedromsouzapedromsouza Posts: 11 [Master Explorer]
    Hi! @lampard

    Some time ago I asked to get an older version due to bluetooth issues. Recently I bought a new smartphone e syncing is VERY slow or goes to 100% e doesn't finish. Is it possible to link my account to the latest firmware?

    Thanks.
  • Sebastian_GSebastian_G Posts: 1 [New Traveler]
    @lampard
    Hello, could you downgrade my software to 1.3.255? I have Spark2 ans I have problem with battery. I made factory reset, turned off all syncing and night mode.
  • lampardlampard Posts: 5,189 Moderator
    @bazwarneford You account is linked with the 1st generation of Runner watches for which there is no way to rollback the software. Unfortunately, It might be the case of a depleted battery.

    @pedromsouza Your watch is already on the latest software version. Perhaps make a factory reset and start the pairing again by removing existing Bluetooth connection from your phone. Factory reset will remove any corrupted activity file from your watch which can a be the reason for the freezing of sync.

    Cheers, lampard
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