Slow download and update times

RichcnzRichcnz Posts: 1 [New Traveler]
edited January 27 in MyDrive Connect
I'm sorry if this has been answered already. But, does anyone else suffer update times that are so slow that you'd have to see a photo to believe it?
I mean, I have just started updating my go500 with the new v1010 map and have started at over 100hrs to complete.
What is going on Tomtom? Can this be fixed? Last update took almost a week of leaving my computer running with the satnav attached.
Please, anybody, some help would be nice.07ce1d41-8187-4b5a-8ae0-84ba94050dbf.jpg


  • YamFazManYamFazMan Posts: 13,381 Superusers

    How Fast/Slow is your internet connection speed ???
    Try the 'Which' broadband speed test....

    Here's a handy online download Speed/File Size/Time calculator....

    The Europe Map for my NAV4 GO 5000 = 7.444 GB
    My fibre Internet Connection = 110Mb/s (Speed Test check)

    Using Stopwatch to time Download Only The Europe Map... 9 Mins 48 Seconds
    Results from the download Speed/Size/Time calculator........ 9 Mins 41 seconds

    The full Download and Install, device ready to use 56 Mins 26 seconds

    NAV5 GO 520/620 (Wi-Fi)... My Wi-Fi over Virgin Super Hub 40mb/s
    So I updated Full Europe Map v1005... Over USB... 24 Mins
    The NAV5 Devices update on the fly i.e... No Download then Upload/Install

  • Sagaman04Sagaman04 Posts: 1 [Apprentice Traveler]
    I have the same experience and only with Tom Tom. My download speeds are 75 Mbs and upload 20 Mbs. The Tom Tom servers are so slow it is unbelievable. It has taken several hours to get precisely nowhere. Unacceptable. Maybe time to switch to Garmin.
  • colehillcolehill Posts: 16 [Outstanding Explorer]
    I also have problems with slow downloading and updating. I have raised several support tickets with TomTom and get the same platitudes in response. They blame my internet connection, my anti-virus software, my computer, my wi-fi connection - anything other than the abysmal speed of their own servers. I have switched from the hybrid laptop to the desktop and from wi-fi to wired internet - and it made no difference. I upgraded from a VIA 135 to a Go 5100 - and it made no difference. The hybrid laptop has Avast Business A/V and the desktop computer has Sophos - it makes no difference. I have an FTTC internet connection which averages something like 27Mb/s - but today's update is currently showing 13% complete with 6 hours and 10 minutes remaining.
  • more-unimpressedmore-unimpressed Posts: 1 [New Seeker]
    I TOTALLY AGREE My Drive Connect updates are pants!! - I dont know what TOM TOM are doing - I have wired internet connection with ~40MB download speed and IT TAKES HOURS. This is about the 8th time I have updated over a period of 5years and its ALWAYS been painful...... This time mIne's just sitting there "Getting Ready" since about 2hours ago !!!
    PLEASE SORT something out...
  • DiarmuidLeeDiarmuidLee Posts: 1 [New Seeker]
    Again, had loads of issues downloading updates. So much so, I could not do it in time to take on trip, as I only managed to delete the loaded maps. Terrible update times, so much so I prefer not to update. I have fast broadband (fiber). File from TOMTOM takes all day. Movie from SKY or APPLE, few minutes. Starting to hate the device...
  • owlcritic1owlcritic1 Posts: 1 [New Seeker]
    The update times are horrendous!
    The latest started with 92 hours! True it did not take that long but it did take all of 9 hours, which is ludicrous nevertheless.
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