USA map download problems — TomTom Community

USA map download problems

JurkisJurkis Posts: 1 [New Traveler]
edited January 2019 in Map installation
hi. I have a problem downloading USA map in my tomtom 520 wifi. Tried different wifi. In computer it will not open any map and directs me to the wifi connection. No problem with other maps. No problem with space ever. Message "OOps. something went wrong . Please try again." comes all the time. I spent few days trying all the solution with rebooting, different Wifi and even different computers. Van´t understand what is wrong.



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  • dhndhn Posts: 33,303
    Superusers
    I'd suggest getting a 16 gb microsdhc card for your device. SanDisk is a good choice.

    You might want to try to email Tomtom with the issue.

    https://uk.support.tomtom.com/app/contact_incident/p/4283/es/0/c/4554
  • YamFazManYamFazMan Posts: 17,091
    Superusers
    Hi
    @Jurkis

    The NAV5 (Wi-Fi) devices like you’re GO 520 update using Wi-Fi...
    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
    All the update actions are executed on the device...


    If Wi-Fi is not available or is slow/unstable/unreliable.....
    See Option... (2) Connect over USB
    ___________________________

    Option... (1) Connected Wifi
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Setting --> Maps

    I always update my devices one Update at a time
    The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s, when complete update the remaining items one at a time

    Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices

    Option... (2) Connected USB
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Updating your new NAV5 (Wi-Fi) device over USB will require "MyDrive Connect"
    Get it here.....
    www.tomtom.com/getstarted
    Run MyDrive Connect.....
    Note... The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
    MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc
    If required You can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar

    870d2bce-aa69-408c-b876-cf4aeb5e2fb5.png
    Connect your Device to a USB Port on your PC
    Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Setting --> Maps

    ATB YFM
  • allensmithallensmith Posts: 2 [Apprentice Traveler]
    I am also facing the same issue on my updated Windows version. I have faced windows 10 error. I have visited https://errorcode0x.com/windows-10-preparing-automatic-repair-error-fixed/ but didn't get useful ideas.
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