TomTom Runner 3 doesn't turn on

danielnavarro Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
I bought my TomTom Runner 3 in june 2017 to run a marathon and training to an ultramarathon in october. Since then I haven't used my watch. Yesterday I tried to charge it, but, after 8 hours, it did not turn on. Nothing appears on the screen. What should I do? I pressed all buttons for 15 seconds, but nothing happens. This watch is almost brand new!!!


  • tfarabaugh
    tfarabaugh Posts: 16,953
    Pressing the buttons will do nothing, there is no watch based reset method. I would try to perform a reset on your watch using the recovery mode, follow these steps:

    1. Place your watch in the dock before you connect the dock to the computer.
    2. On your watch, move DOWN but keep the button pressed. If the USB port on your computer is not easily accessible, connect the dock to the computer without the watch. Then move down from the clock screen while you slide the watch into the dock.
    3. Connect the dock to the computer. Keep pressing the button until your watch shows
    4. Release the button and wait for Sports Connect to show Update.
    5. Click Update in Sports Connect.

    You can also just try a factory reset. To do a factory reset, make sure the Connect software is running and dock the device to your computer. The Connect window will open; press the gear at the top right and select factory reset from the next screen. Follow the steps provided and when prompted to register or sign in to MySports, select sign in and use your existing account credentials. It is fairly straightforward and should take less than 5 minutes.

    I hope this helps answer your question. If so, please mark it as a solution so others can look for it if they have the same question.