TomTom Sports not exporting to Strava

paulpay
paulpay Registered Users Posts: 10
Apprentice Seeker
edited January 24 in TomTom Sports
Hi,

As of at least 7.30pm UK time yesterday, Sports is not exporting to Strava - I look into the Apps & Exporting page and get the below - never seen this before in the 3 years I that I have been using my watch / settings.

No option to log in to Strava (I already linked and I'm logged in).

My run successfully transferred from watch to my account, and I know how to then download the .fit file and import to Strava, but obviously I'd prefer this to happen automatically.

Thanks
Paul
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Comments

  • tfarabaugh
    tfarabaugh Posts: 16,990
     Superuser
    Your best bet is to remove the Strava upload and then reinstall it just to be sure. On the Apps & Exporting tab delete the entry for Strava. Then go into Strava and under Settings> Apps revoke the access for TomTom. Now go back into TomTom Sports and add Strava again. You will be prompted for your Strava login credentials which will reset the link.

    I hope this helps answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • paulpay
    paulpay Registered Users Posts: 10
    Apprentice Seeker
    Thanks - this fix seems to have cured the issue. I will see if my run this evening syncs seamlessly.