MyDrive Connect Keeps Asking To Connect Rider But Sat Nav Shows Connected

RobertShaw66 · January 24

I haven't updated my Rider 400 for a couple of months or so and using a new laptop I've come up with a problem trying to update my Sat Nav.

It connects and shows updates downloading for a minute then MyDrive Connect asks me to reconnect my Rider, but the Rider says "Connected to Your Computer".

I'm using the official cable for the device.

Any help with this would be appreciated.

YamFazMan · January 24

Hi
@RobertShaw66

The Computer Manufacturers appear to be setting "USB Selective Suspend" to ON as default
Especially Laptops, maybe to improve the appearance of the battery life
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Re "Download/installation interrupted".....
Are your USB ports set for power saving "USB Selective Suspend"

Win10 See…https://www.tenforums.com/tutorials/73187-turn-off-usb-selective-suspend-windows-10-a.html
Click on link and scroll down to "Turn Off USB Selective Suspend"

Win7 See...http://www.sevenforums.com/tutorials/147369-usb-selective-suspend-turn-off.html
Click on link and scroll down to "Turn Off USB Selective Suspend"

Also turn off any Screen savers any other Power savers or USB port monitoring software installed
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Random Disconnects on Surface Pro 3 & 4
Do you have or have access to a 'Surface Dock', if so plug your device into a USB port on that. Others have found that to work

On the Win10 tablets, Microsoft has hidden the "USB Selective Suspend" menu
You will need to edit the Registry for the USB Selective Suspend menu to show
See...https://en.discussions.tomtom.com/mydrive-connect-apps-474/still-can-t-update-my-go6100-on-a-surface-device-1039578/index1.html#post1234855

See...https://en.discussions.tomtom.com/rider-51/update-fail-tomtom-rider-410-on-a-microsoft-surface-pro-3-windows-10-1025704?postid=1177921

See...https://en.discussions.tomtom.com/mydrive-connect-apps-474/go-500-random-disconnections-on-surface-3-pro-968783

ATB YFM