How to remove an old device from my account?

I bought a navigator Tom Tom go 520. There is in my account my old Via 125 device and Therefore I cannot register my now devise to my account. How I can remove this old one an how to add the new one.

I additionally how I will find the answers to this question?

Regards Sakari Iloranta.
[email protected]

Mod edit: Please don't post private or personal information on a public forum.Thanks

Comments

  • VikramKVikramK Posts: 7,512 TomTom Moderator
    Hi Saku

    Welcome to the community!

    You can have upto 10 devices linked to your TomTom account..

    So I am not sure what issue you are facing...

    Do you get some kind of error when adding/linking the device?

    Regards
    Vikram
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  • SakuSaku Posts: 3 [Apprentice Traveler]
    HI.
    If I enter to Tom Tom home page, there is a button " add device". However the button is not active.
    Based on the user manual there can be only one device on one account?
    To register my product there is instructed to visit on the page "tomtom.com/getstarted".
    That page confuses me, because they instruct to choose the devise, but after that there are available only user instruction not register instructions.
    Regards saku
  • NiallNiall Posts: 10,522 Superuser
    @Saku

    Check the first two character of the serial number

    If
    "M2">GO 520, 512MB + SD 2GB, TomTom HOME NAV2 EoL
    "M4">GO 520, 1GB + SD 2GB, TomTom HOME NAV2 EoL

    Then return to seller as that device has been declared obsolete see this https://www.tomtom.com/en_gb/obsolete-products/#car (English)
    https://www.tomtom.com/fi_fi/obsolete-products/#car(Finnish)



    othwise
    "ZD">GO 520 Wi-Fi, 16GB + micro-SDHC, Wi-fi NAV5 Wi-Fi
    "ZF">GO PROFESSIONAL 520, 16GB + micro-SDHC, Wi-Fi NAV5 Wi-Fi
    "ZL">GO 520, 16GB + micro-SDHC, Wi-Fi NAV5 Wi-Fi
    "ZN">GO 520 Wi-Fi, 16GB + micro-SDHC, Wi-Fi NAV5 Wi-Fi

    see these Finnish links
    https://fi.support.tomtom.com/app/getstarted/p/4301/locale/fi_FI
    or the online manual
    http://download.tomtom.com/open/manuals/gox20x/html/fi-fi/index.htm#Getgoing.htm
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