lost email

niels ebbe huusniels ebbe huus Posts: 3 [Apprentice Traveler]
edited January 26 in Map purchasing
Hello. I have cancelled my privious email and now I cannot get support from TOMTOM. i have paid for update but they reject all my letters even if I send serial number and tell what my old email is that is not working anymore
It is really a bad service, that I cannot even get in contact with the support service
Can any one help me. I have mad a new account in order to send this question

Comments

  • NiallNiall Posts: 10,474 Superuser
    @niels ebbe huus

    Contact Customer Services (by chat)


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  • niels ebbe huusniels ebbe huus Posts: 3 [Apprentice Traveler]
    I have tried. but When they do not find my email adresse then I cannot chat
  • VikramKVikramK Posts: 6,828 TomTom Moderator
    Hi Niel

    No device linked to your account you are using on the forum.

    Could you PM me the serial number, the other email address and the order details please? I should be able to review the situation better then.

    Thanks
    Vikram :)
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  • niels ebbe huusniels ebbe huus Posts: 3 [Apprentice Traveler]
    Hello Vikram K
    I will be happy to give you the information
    On the TOMTOM XL is written RSxxxxxxx450
    and the email was [email protected]
    I have cancelled my German website and now I have a danish .

    I wil be happy if you can help me to find my account

    Mod edit: Please don't post private or personal information on a public forum.Thanks!
  • VikramKVikramK Posts: 6,828 TomTom Moderator
    [h4]Hi niels[/h4]
    I have linked your XL device to your new email, but I don't find any active subscriptions.

    I have sent you a PM, so I would request you to please reply me there..

    Regards
    Vikram
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    Did a reply resolve your query, please mark it as answer!
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