Map problem

NagyZoli
NagyZoli Registered Users Posts: 3
Apprentice Traveler
edited January 2019 in Map purchase & installation
Hi,

Sorry, my english is not the best :) We are working whit company cars. We bought 2 italian Renault Megane. I bought Central and eastern europe maps for them ( both have only italy ). I can install them, but both says u cant use this map whit an error code....any idea what to do now? I tried to format the cards etc and still the same problem.

Thanks

Comments

  • dhn
    dhn Posts: 33,385
     Superuser
    Call support to help:

    :flag_hu: Magyarország (Hungary)
    0036 177 792 27
    hétfő-péntek: 09:00-17:00
  • NagyZoli
    NagyZoli Registered Users Posts: 3
    Apprentice Traveler
    2c3fc26d-6e98-45b4-be29-680865951899.jpg
  • NagyZoli
    NagyZoli Registered Users Posts: 3
    Apprentice Traveler
    They cant help me, becouse they dont speak Hungarian.
  • VikramK
    VikramK Administrators Posts: 14,046
    Moderator
    Hi NagyZoli

    At the moment I find only one device linked to your account, serial number ending 283 -( IB3xxxJxx283)

    The map you ordered(Eastern Europe) is active so should be available for download.

    Could you try removing the existing map and download a fresh copy using TomTom HOME.....

    To check the subscription status on the other device, just PM me the serial number...

    Regards
    Vikram