TomTom- No GPS Signal 2019 | Week Number Roll-Over | TIMER Reset 00.00 | Error-"You cannot use this map"

https://discussions.tomtom.com/en/discussion/1112782/tomtom-no-gps-signal-2019#latest

My model of TomTom

When looking on hereto find out how to update my satnav, I'm not finding my model as a choice (4PL50) and when I ignore the '4' I'm told the model I have is not supported any longer. As I understood when I purchased this, I had lifetime updates. Not very impressed that I can't contact TomTom unless I know my model number, and my model number isn't available to choose. Actually not very impressed that I can't contact TomTom by any means at all!

Comments

  • dhndhn Posts: 33,126 Superusers
    See here to identify (4PL50 is NOT a model):

    http://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_GB
  • John-JayJohn-Jay Posts: 598 [Exalted Navigator]
    Would suggest that you give Customer Support a call:-

    :flag_gb: United Kingdom
    02079 490 132
    Monday - Friday: 9:00 a.m. to 5:30 p.m.

    If you get an automated response asking for the Model No, DON'T respond, it will eventually put you through!

    Regards,

    John-Jay

  • dmulvdmulv Posts: 584 Superuser
    I think 4PL50 is TomTom's internal number for one of the wifi-enabled Go devices (see the addendum in the manual here).

    I believe it's the Go 5200, which is very much supported :thumbsup:
  • YamFazManYamFazMan Posts: 14,227 Superusers
    Hi
    @LindenPS

    See Tomtom FAQ....
    Find the model of your navigation device and what software it uses
    https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_GB

    Image of the bottom edge of my GO 6200 (Wi-Fi)
    ZA = TomTom GO 6200 Wi-Fi

    047b535c-b9ad-4780-bf1b-d8704a71d3ab.jpg
    If your device is ZB then its a TomTom GO 5200 Wi-Fi, which is one of the latest devices and is fully supported

    ATB YFM
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