My model of TomTom — TomTom Community

My model of TomTom

When looking on hereto find out how to update my satnav, I'm not finding my model as a choice (4PL50) and when I ignore the '4' I'm told the model I have is not supported any longer. As I understood when I purchased this, I had lifetime updates. Not very impressed that I can't contact TomTom unless I know my model number, and my model number isn't available to choose. Actually not very impressed that I can't contact TomTom by any means at all!


  • dhndhn Posts: 33,209 Superusers
    See here to identify (4PL50 is NOT a model):
  • John-JayJohn-Jay Posts: 629 [Supreme Pioneer]
    Would suggest that you give Customer Support a call:-

    :flag_gb: United Kingdom
    02079 490 132
    Monday - Friday: 9:00 a.m. to 5:30 p.m.

    If you get an automated response asking for the Model No, DON'T respond, it will eventually put you through!



  • dmulvdmulv Posts: 620 Superuser
    I think 4PL50 is TomTom's internal number for one of the wifi-enabled Go devices (see the addendum in the manual here).

    I believe it's the Go 5200, which is very much supported :thumbsup:
  • YamFazManYamFazMan Posts: 14,972 Superusers

    See Tomtom FAQ....
    Find the model of your navigation device and what software it uses

    Image of the bottom edge of my GO 6200 (Wi-Fi)
    ZA = TomTom GO 6200 Wi-Fi

    If your device is ZB then its a TomTom GO 5200 Wi-Fi, which is one of the latest devices and is fully supported

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    Click the 'Like' > 👍 Icon

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