Unable to pair watch with phone app — TomTom Community

Unable to pair watch with phone app

Izzy20001Izzy20001 Posts: 2 [Apprentice Traveler]
edited January 2019 in Runner & Multi-Sport
Hi since my last update I'm unable to pair my watch with the IOS app. I tried disconnecting an re-uploading the app, but now cannot pair the two.

I go to phone / pair new / the code come up for a split second before returning to previous screen so I'm unable to read the code to pair.

Anyone else having trouble or found a solution to this?

Comments

  • tfarabaughtfarabaugh Posts: 16,851
    Superusers
    You first need to remove the watch from the phone's BT menu (in iOS you have it forget the device) after you reset or try pairing again. The steps are: uninstall the app, remove or forget the watch from the phone's BT menu, reinstall the app, select Pair New on the app, select Pair New on watch (press down from the clock and select Phone>Pair New, not Sync) and follow the prompts on the phone. You should not be pairing the watch first through the phone's BT menu; it is all done through the app and you must have the phone forget the watch in the BT menu before re-pairing.

    I hope this helps answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
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