No route possible error - Using the route saved through MyDrive web

Sapper520Sapper520 Posts: 9 [Apprentice Traveler]
edited January 25 in RIDER
I’m about to throw my new Rider 550 through the window!

It allowed me to plan one route on MyDrive, and transfer it to the unit.

I’ve now been trying for hours to transfer a second route......it shows it on the unit in My Routes, but when I click on it, it states ‘No Route Possible’!!!!!!

This is by far the hardest piece of technology to work out I’ve ever had to deal with!

Comments

  • YamFazManYamFazMan Posts: 14,326 Superusers
    Hi
    @Sapper520

    Are you planning the route directly on the Rider 550
    Or are you using the MyDrive Web Route planner Here... https://mydrive.tomtom.com
    Is the route in a different Country

    ATB YFM
    Help others identify useful content...
    If someone posted something that was helpful?
    Click the 'Like' > 👍 Icon
    ____________________________

    If someone answered your question?
    Please answer 'Yes' to Did this answer the question? 'Yes' < >' No'
    ____________________________
  • Sapper520Sapper520 Posts: 9 [Apprentice Traveler]
    I’m planning the route on MyDrive, having signed in to my account.

    The first route planned and transferred fine, and is in My Routes on the unit. I tried a second route, again in the UK, it shows in the list on My Routes in my unit but when I click on it it reaches 99% then an error message ‘No Route Possible’ shows on a blue banner across the top of the unit screen.

    I’m really scratching my head.
  • Sapper520Sapper520 Posts: 9 [Apprentice Traveler]
    I’ve also got The MyDrive app on my iPad and it’s working fine on there.
  • YamFazManYamFazMan Posts: 14,326 Superusers
    Hi
    @Sapper520

    Is the route a simple A to B or a multi stop route if multi stop zoom into the stops... Check the stop is in the correct side of a Motorway/Dual Carriageway is it badly placed up a side-road or on a roundabout

    Have you chosen an 'Avoid' in the Setting menu that conflicts with the route

    Are you using the Plan a Thrill option I seem to recall Avoiding Unpaved roads + the Plan a Thrill option can cause conflicts

    ATB YFM
    Help others identify useful content...
    If someone posted something that was helpful?
    Click the 'Like' > 👍 Icon
    ____________________________

    If someone answered your question?
    Please answer 'Yes' to Did this answer the question? 'Yes' < >' No'
    ____________________________
  • Sapper520Sapper520 Posts: 9 [Apprentice Traveler]
    Thanks YFM, I think I’ve worked it out......

    Once I’ve planned a route, both A to B and routes with my own stops, I ‘send destination’........the unit displays ‘Lets Go’.....I go into ‘Current Route’.......then press ‘Add to my Routes’.......and it works.

    By doing it this way, all routes are now listing in ‘My Routes’ and working. However, some have a solid arrow next to them others have an arrow with a dotted stem?
  • YamFazManYamFazMan Posts: 14,326 Superusers
    Hi
    @Sapper520

    6a6f8709-51c2-4f0b-829e-9e8f0841e937.jpg
    The 'Send to Device' quite literally means send the planned .ITN Route to the device
    it doesn't store the route in MyRoutes

    See this thread.... For using .ITN Routes (Send to Device) + Workaround
    https://en.discussions.tomtom.com/go-5xxx-6xxx-series-go-4xx-6xx-series-go-via-and-start-4x-6x-series-mydrive-connect-176/planned-route-not-showing-on-tt-6250-1034143/index1.html#post1214660

    Also see this post.... for using .GPX Tracks (Save & Sync)
    https://en.discussions.tomtom.com/go-5xxx-6xxx-series-go-4xx-6xx-series-go-via-and-start-4x-6x-series-mydrive-connect-176/planned-route-not-showing-on-tt-6250-1034143/index1.html#post1216324

    ATB YFM
    Help others identify useful content...
    If someone posted something that was helpful?
    Click the 'Like' > 👍 Icon
    ____________________________

    If someone answered your question?
    Please answer 'Yes' to Did this answer the question? 'Yes' < >' No'
    ____________________________
  • Sapper520Sapper520 Posts: 9 [Apprentice Traveler]
    Thanks again YFM, I’m slowly getting to grips with it.

    Why can’t anyone come up with a simple way of doing things, so simple people like me can get it straight away? Maybe one day.........
  • MikeStratMikeStrat Posts: 13 [Master Traveler]
    Sapper520 wrote: »
    Why can’t anyone come up with a simple way of doing things, so simple people like me can get it straight away? Maybe one day.........

    That might happily eliminate three quarters of the forum questions. I second the motion.
Sign In or Register to comment.

Who's Online68

ABAFETA
ABAFETA
bali
bali
Dagobert
Dagobert
dhn
dhn
DougLap
DougLap
Elchdoktor
Elchdoktor
Harmvanveghel
Harmvanveghel
Hayles31
Hayles31
Justyna
Justyna
karstenk
karstenk
mbus
mbus
Patjepeeer
Patjepeeer
paulslaney63
paulslaney63
Ralf951
Ralf951
Roger_P_16
Roger_P_16
tuxhater
tuxhater
+52 Guests