My sat nav turns on then freezes start 20

Tigermidget
Tigermidget Registered Users Posts: 1
New Traveler
edited December 2021 in Devices using MyDrive Connect
Ive had a Tom Tom start 20 for Xmas,I charged it for at least 4 hours before I turned it on,it went straight to the settings wheel screen,the wheel started turning for about 3seconds then froze, so I turned it of and retried it again ,but it became frozen yet again ,on both times I tapped the screen as shown but nothing happens. Is this sat nav faulty and should I return it to where purchased

Comments

  • dhn
    dhn Posts: 33,385
     Superuser
    Try a drum reset on the unit by holding the power button about 20 seconds till you hear the drum sounds.

    If that doesn't help, I'd return it if you can.

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