TomTom Adventurer does not deliver phone / text notifications
I have a TomTom Adventurer that no longer delivers notifications to my phone.
The watch is running version 1.7.64.
The phone is a Samsung Galaxy S6 Active running Android 7.0.
TomTom Sports is version 10.0.9
They used to work well, together, and I learned to wear my watch regularly to get phone notifications. It stopped working last month, after an update, and I believe the update is the reason for the current error. (I had the exact date in my original post, before the community reset to 19 Dec 2018.)
Notifications will work if I forget the watch and re-pair the devices. After a short time, though (less than an hour, I think), notifications will stop working. In the Sports app on my phone, "All Day heart rate" and "Phone notifications" becomes grayed out and I cannot turn them back on.
Probably related: the Sports app sometimes freezes while syncing with my phone. It says "Tidying up" and shows 100% completed, but it won't go away. Closing and restarting the Sports app does not resolve the problem. I can turn off bluetooth and reconnect the devices; this has temporarily resolved the problem in some cases but not every time.
Looking forward to an eventual resolution. For now, I'd be satisfied if someone could just acknowledge the problem.
Thanks!
Comments
Superusers
https://en.discussions.tomtom.com/spark-spark-3-runner-2-and-runner-3-473/software-version-rollback-requests-battery-issues-runner-spark-watch-series-1030088
I hope this helps answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
The watch was last updated months and months ago, and was working almost perfectly until the Sports app updated in December.
I'm a little confused about the statement that TomTom Sports went out of business. I'm aware that TomTom is stepping back from wearables (which is a shame, I think, because I prefer this watch to anything else on the market), but if they were releasing updates all last year. I assume there's a team still working on it, even if it's not a top priority in the company.
Superusers
To get in touch with Customer Support, choose Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Email Us or Chat (there is no longer phone support available for watches).
I hope this helps answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
Have you ever had any luck reverting to a previous version? I think that might solve my problem; it worked almost perfectly before the app upgrade.
Superusers
Very fustrating as i like the funktion very much!